7 รีวิว
Overnight Stays Stockport
สต็อคพอร์ต|3.79km จากMagnolia Tree Crafts
My room smelt incredibly musty and after spending time trying to ascertain its origins it was obvious the base of the bed, headboard and mattress contain spores. So essentially my room had a mouldy bed. Strong musty odours are an indication of mould growth. The stairs leading up to the room smell of it too. I have had experience with mould so I know the signs. It isn't always visible especially if there's a leak somewhere, floorboards, behind walls etc. There does appear to be the beginnings of it forming at the back of the wardrobe. I had allergy-like symptoms such as headaches, sore throat, itchy eyes, particularly congestion of sinuses which consequently made my time at the property extremely uncomfortable to the point of not being able to sleep properly in the bed. I felt obliged to stay with it being fully booked and with very limited availability elsewhere. It is of paramount importance to act for the health of future guests! Mould is very toxic. There seems to be damp and mould issues at their other hotel in Marple judging by the recent comment on another booking site. The ultimate letdown for me (as if the mould wasn't bad enough!) was Spencer's abysmal welcoming and behaviour (sorry just saying it as I see it!) This has been commented on in previous reviews. A friendly lady answered the phone when I rang upon arrival who I am presuming was the owner, Lorraine. She allowed me to access the safe to get a key to let myself in because of the bad weather as Spencer hadn't arrived yet. I waited half an hour and that's when he came. No greeting or warm welcome just a coldly expressed ”You're early” No, I had arranged by special request with whoever confirmed the booking to arrive between 13:00-14:00 and they happily confirmed this request by email. He excused himself to the office to ring what sounded like Lorraine and expressed his unhappiness that I was there. ”Tough, she will have to wait!” he responded rather rudely. I was only stood in the hallway. Appalling. I showed him the email confirming the time of arrival but he kind of laughed it off and no apologies were made. Spencer went up to make up my room. When I was instructed to follow him up he didn't offer to help carry my case. He couldn't get away quick enough as soon as he showed me the bathroom and bedroom. Said nothing about contacting if there were any issues with anything. I had a terrible first night's sleep with endless noise from selfish guests banging doors all night and a screaming little girl with verbally abusive parents in the house next door. Sounded like they were physically abusing her too. Never heard anything like it. I felt so concerned I very nearly contacted the police. They could be heard screaming at her again at 9:30 pm -11 that very same night. I was reticent to speak with anyone about the guesthouse after reading through the many reviews and seeing how they typically respond. The icing on the cake was Spencer letting himself into my room o
105 รีวิว