FFahad A AlghamdiEverything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…
AAntonella BonissiCharming hotel with spacious and bright rooms, a well-kept garden and a wonderful view over Funchal. The property is original and very interesting, though perhaps in need of some care. The available parking is a real plus. Quiet location yet close to the city center, with always friendly staff. Relaxing atmosphere, highly recommended for a pleasant stay.
JJRamosUm grande agradecimento a grande equipa do hotel Golden Residence. Desde a garrafa de espumante até aos pequenos gestos como a oferta de rebuçados no check out a nossa estadia foi excelente. A piscina interior e o banho turco são um must além de piscina exterior. Os quartos são grandes, com sala e kitchnete faltando apenas a TV no quarto. Muito boa localização.
ผผู้เข้าพักVery disappointing parking situation, 10e a day parking or driving up and down the road trying to find public spot.. NO WIFI!!!! What do you mean there’s 0 free WiFi access in any areas of the hotel
Wouldn’t be as big of an issue but there’s also very little mobile network connection, therefore use of Data was ever limited..
Breakfast - is okay, you could tell a lot of items are stored and reused days later (pastries, fresh fruits)
Pool is okay but sunbeds are uncomfortable and you can’t get a towel in morning (10am…)
Hotel management could easily make this in a 5* property with just basic additional amenities and being less greedy with add ons..
Overall for a supposedly 4 star hotel it’s more like 3.
However
Staff are quite nice and helpful
Rooms are crazy spacious (probably double what average same price hotel will get you in Portugal)
Location is good, a little further from city center (about 75min walk) but in front of a nice empty black sand beach
LLulu Em TravelsVery sociable kind staff who talk to you like a regular friend coming in, plain rooms but nice sized windows for the fresh air, great rooftop view alllllll over the mountain and the ocean - especially lovely at night as everything is lit up. Cute bar setup aside the pool too! Good price for its perfect location and cleanliness and covering all the basics and a bit more. Good brunch cafe just across the street facing the cafe! The staff were super helpful with setting up a late checkin too.