"we stayed at easter. was quite expensive , didnt feel like it was a 5 stars hotel, more like a 4 stars or less. would love to explore other options in the island"
"The hotel is in a great location - near to ocean promenade ( lido complex -15 mins by foot), restaurants , super markets . Breakfast spread was also good so was the views from room both city ans ocean view eoom"
"Espaço muitíssimo bem localizado, com atendimento excelente, a piscina no rooftop é muito agradável e o quarto muito bem equipado. Menção especial para o colchão e a roupa de cama e almofadas… MARAVILHOSAS!"
"Everything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…"
"This was a great experience, my room included a spa wet circuit which was very relaxing. The views from hotel were amazing and the staff was very attentive and friendly. The location was very convenient and close to the town center. It was an excellent and relaxing hotel stay."
"Hotel localizado dentro do Centro Comercial Plaza Madeira. Difícil achar pois a entrada é pelo Shopping (?) ou pela garagem privada em baixo do shopping. Pouca informação e difícil de entender como chegar a recepção pela garagem. Até o Waze se embaralhou para achar o hotel. Sobimos 2 ascensores e entramos em porta com campainha, corredor estrito e depois um terraço a descoberto. Daí uma porta de vidro pesada para acessar pelo lounge de eventos. Piso todo de cascalho (pedra) com rolamento difícil das malas com rodas. Apesar da maratona (jogo escape) o hotel é boutique como visual bonito e com uma café da manhã de um 5 estrelas. Se melhorassem a chegada para recepcionar os clientes como é costume nos Hotéis 5 estrela ficaria um Luxo só. o aquecimento da piscina no Terrace seria uma mais valia.
Quartos limpos e minibar ”on demand”. Gostamos até do robô que recolhe os pratos e utensílios do café."