MMister StephenI really enjoyed my stay here so extended it for another day. This hotel has great front desk staff that answer all questions and put me at ease. It has the perfect location for a quick exit, being beside the airport. The restaurant food is delicious. The room I stayed in was clean with airport views. It was quiet and extremely effective at keeping the light out for a great sleep.
ผผู้เข้าพักDo not forget to pack some swimsuits like we did! The kids were so mesmerized by the slide. Also needed kettle for my baby's milk and they accommodated it. Grateful for the comfortable stay.🌹
JJemelWe were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for.
The room itself was okay, but there was a strange odor that made our stay less comfortable.
The wifi might seems have a problem too.
On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience.
I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business.
ผผู้ใช้ไม่ระบุชื่อFast and easy check in. Friendly front desk staff with the exception of a few. Hotel is still in its ” covid ” phase where you can't get towels from the housekeepers. You have to ask the front desk for towels. Gym is extremely small. One elevator was broken during the entire stay. Subway restaurant and gas stations within walking distance.
ผผู้เข้าพักThe hotel was a little out of the way the shuttle didn’t turn up to where it was supposed to turn up to, so I stood in the freezing freezing weather for over an hour waiting for it once I got to the hotel. The Wi-Fi wasn’t working, but they did fix that for me. The room was clean and well appointed had everything in it. You need there was a really annoying beeping noise all night long kind of like a fire alarm chirping the reason I’ve marked this hotel down from five stars is because it’s been over a week and they still haven’t released the hundred dollar deposit on my credit card. Apparently this happens on a regular basis according to the other people’s reviews so now I’m looking at having to chase it up otherwise I would have stayed there again on my return to Toronto. If you know where to get the shuttle which is Pier 17 not pier 40 we’re all of the other hotels pick up. I’m sure it’s a lot more convenient to get here. Bed was very comfortable.