This is a beautiful property with a lot of advantages. However, they still seem to be recovering from the pandemic in terms of staff training and consistency of service. If you need help, we found two staff members who were awesome: Hanere Heinui and Azusa Sasaki. We left two messages with the front desk to have the General Manage, Rose Richmond call us, but we never received a call back (possibly because the front desk staff were reluctant to let us contact her) THE PLUSES (and there are many) *Beautiful property with 108 units, 55 of which are Over the Water Bungalows (OWB) while the rest are garden units with private splash pools. *Despite being a relatively small property in terms of rooms, they operate 3 restaurants - all of which were good to great (the dinner crepes were a surprise treat). The beach dining lamp chops and fish were also great. *The in room mini bars were complimentary and refilled daily *Hotel beach activities are also complimentary - use of masks, fins, kayaks, wind boards are all provided without charge *The fitness center is well equipped and there is an adjacent tennis court *If you are Hilton Honors they may provide access to a ”Transit Room” to change and shower. They give you 30 minutes as only one transit room is available. *The breakfast buffet is ample but did not have any protein substitutes for pork offerings THE MINUSES -The front desk staff did a very poor job of explaining all of the resort features. We were told to ”watch the video on the in room TV -Because of the relatively few rooms, chances for an early check in or late check out are slim. You may need to ask for access to the transit room. It was not offered initially. -While there is ample drinking water provided in the rooms and refilled daily - you are charged for water at the restaurants . Everyone we were with quickly learned to bring their room water to meals so they weren't charged -There are few dining opportunities within walking distance from the hotel so unless you have a car the hotel restaurants . TIPS: *If you want an OWB room with view of the sunset ask for west facing rooms. *Avoid rooms 102, 104, 106, and 108 - people can look into the bedroom area from the pontoon walkway. * Find a COSTCO package or similar that includes breakfast and dinner. Meals are expensive on site. *There is a great desert place a five minute walk from the hotel called La Macaroulotte - definitely worth a visit!
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