We made a reservation through phone for 4 bedrooms 1 month before the arriving time. When we called 2-3 day before that day, we were told that only 3 rooms are available. As we did not want to cancel our long-weekend 2 of my friends decided to share a room. When we arrived ( and later on when I mentioned this) the owners NEVER said ' Sorry' !!! The old lady owner's comments was : 'Mistakes happen' which is true BUT TO SAY 'SORRY ' WOULD BE ESSENTIAL!!!! Due their mistake we were given rooms not in the main building so we had a restricted view of Omega beach. Moreover, although my friends were old , we were given rooms on the 1st floor which due the steps ( not well lightened during night) made for my friends difficult to reach their room. Rooms had also problems: electricity/TV/hair dryer weren't working, balcony door could not be close properly, toilette flusher got stacked and water was continuously running in the toilette. One positive point that when we complained an old man came soon and tried his best to solve the problem. He was the nicer person from all employees we met there. Rooms had the basic furniture and they were clean, except some smudges on the walls. . BUT only one bedside lamp and not even one glass!! Bathrooms were nicely designed and towels were clean. Breakfast area had a disgusting strong oily smell all day around. Breakfast was very poor, Omelets probably weren't done from fresh eggs as it were served in cubes!! Only one kind of marmalade (probably the same would cost to have at least 2 different one.!!) As about the cleanliness of the coffee /milk pots-they were dirty outside and full with smudged fingerprints. But the worst was the cheep blue supermarket 'Sailor' salt which we had on our table. it was sticky and dirty!!! Next to our table , to separate it from the 'parking'( it is just a plot between the 2 buildings of the hotel, not even a path/steps leading from one building to the other) was a badly hanged plastic. How much would cost to put some nicer stuff there??? The worse came when at the time of check-out we mentioned some of the technical problems in order to help the owners to avoid problems with next guests. The middle aged women (??owner) approach was ABSOLUTELY negative. And again we did not hear the word :SORRY. Maybe they not even know that word??? IT IS TIME TO LEARN TO BE POLITE, TIME TO MAKE MINIMAL IMPROVEMENTS. It is a shame that all these problems brought us negative emotions on that beautiful and unspoiled area of Cyprus.
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