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Home2 Suites by Hilton Oklahoma City Quail Springs
โอคลาโฮมาซิตี้|2.58km จากWalnut Village
My elderly mother and I checked on 4/30 in the early evening with a cat.. The electric blind in the living room area, where my mother was going to sleep, wouldn't work. The employee at the desk, who was very friendly and helpful, came to the room to look at it and said she'd put a work order in to get it fixed 2 weeks ago. She said we could switch rooms but we'd already gotten all our stuff organized and driven for 8 hours that day.. I wasn't in the mood to switch rooms. The employee then told us we'd get money taken off our bill. Later in the evening, I realized the electric blind also didn't work in the bedroom. We were in a handicapped room, which we were told we requested which we did not. The bathroom faucet was loose and there was no shower gel. There were no clocks in either the living room/pull out couch area or the bedroom. The clock on the microwave wouldn't keep the correct time. The fabric on the chair at the desk was torn. We went for breakfast the next morning. The omelets were cold and the coffee was weak and cold. The employee at the desk was rude, disinterested and of course knew nothing about us getting a discount on our bill bc of the blinds. There was only one baggage cart for the whole hotel so I got to make 3 trips out to the car with out belongings and out cat. Our dirty breakfast dishes were still on the table where we left them 30 minutes after we were finished. When I made this reservation in January, I was told that the pet fee was $50. I called the hotel to verify this after I made the reservation on the Hilton website. Of course it was $75 when we checked out. I've been looking for a decent hotel in Quail Springs for a while now. This is definitely not the one.
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