Well, it’s been a huge turnaround from our very first experience and each and every Stay just keeps getting better. We are platinum elite guests, which afford us benefits e.g. upgraded room, $10/ guest plus one, among other things. We love this hotel for many reasons, it’s a Marriott which is generally consistent, the Marriott bed is thee best, the rooms are large no matter what option you choose including the standard room, and I have anxiety. My favourite room surprisingly, and in order is the deluxe corner rooms, the full 1 bedroom suite which is a huge treat, (two full showers one with bath) in same bathroom, it’s massive) and connects to a kind standard room. Then, the Junior Suite. Each room is modern, and up to date. The one thing I wish all hotels had was access to “connect my device.” I’m not sure if the use of this system across Marriott brands is being removed entirely but I do know that some hotels within the brand offer it. Unfortunately, not here. They do have Netflix, Amazon Prime and stream. One odd thing we’ve had happen and not sure why this is, as we never felt compelled to ask, is why the tv just shuts down in the middle of any program/ streaming. And, although the tv message comes up on a screen saying hit “ok” to continue, it doesn’t matter how many times you do that, it still shuts off hmmm 🤔 Of all the Courtyard hotels that we’ve stayed in, this hotel is thee nicest in comparison. The Bistro has a whole host of items. You can review the menu in room on the tv, and you can order over the phone albeit you need to pick up. The food has always been great, breakfast, lunch and dinner. The staff always get it right too! Lol We stayed last weekend (28-30) and upon check in got upgraded from a standard king (using points) to a deluxe corner - more spacious and the layout is fantastic. Upon, entry to the room we received the sweetest gesture of small snacks, and waters. So thoughtful. And, it’s each and every time! Now, we’ll be sad if we don’t get it. Lol JK! We know we’re appreciated and feel the genuine care of the team. When we checked in the staff heard me and came out to say hello making us feel extra special. Not needed as we know time is valuable. But, thank you! We appreciate the all of it. They have gone way beyond the extra mile! Oh, and, upon arriving to our room, and in past we have made requests for robes and slippers (mostly for my husband, to arrive this past weekend to two sets of each on our bed like a little welcome home! Awwww makes the day that much brighter to know that the staff took time out of their day, anticipating our need without even asking this time, albeit we didn’t need but husband still used them, just shows the thoughtfulness. It truly is the little things! Thank you! We shall see you this weekend, again! Also, It has become our new hotel, for attending Toronto FC soccer matches in Toronto. We would stay in Toronto right down town (at one of our fav hotels, ever) the hospitality 💋 anyways,
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