There's a reason that we always stay at Hotel Pacific whenever we have gone to Dehradun over the past few years (this is our fifth stay there) - the people are super-friendly and have gone out of their way to help us on every request that we have come up with. Just to give an example, my ten-year-old loves the place, and whenever we mention an upcoming trip to Dehradun, the thing he most looks forward to is splashing around everyday in the bathtub of our hotel room. Last time round we missed out on getting a room with a bathtub (when I had mentioned this during check-out, the ***ager told me that if only I had mentioned this during the check-in, they'd have got us one) , so this time I had requested if we can get one with a tub - and the hotel promptly replied that they will keep exactly such a room reserved. In fact, once we reached the hotel we got upgraded to an executive suite and my son spent all five days we were there enjoying splashing in the tub. Also, this time we had to book the hotel at very short notice - and initially I was not able to find any vacancies in the usual booking sites. The moment I called up the hotel, they arranged to have me book from the hotel website directly - although they apologized that they were fully booked on the last day. Despite that, they arranged our car back to the airport - even though we were staying the last day in another hotel. Really appreciate the ***ager's proactive approach. In earlier times too, when there had been some issues with booking the hotel from 3rd party websites, all it took was a phone call to the hotel to sort things out (once I booked for room with breakfast, but when the payment was done, the acknowledgment at the site did not mention breakfast - when I called the hotel they said they will immediately correct the error and added free breakfast to our booking). We also quite like the attached restaurant - apart from our breakfast, we ended up having dinners there 3 out of the 5 nights we spent. I suspect the staff at the restaurant probably recognizes my son on sight by now :-> All in all, it just keeps getting better every visit - and I look forward to our next stay there!
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