Hôtel & Spa du Domaine des Thômeaux the Originals Relais

Excellent and friendly service in the hotel (Reception and hotel staff) and also in the restaurant. This was our third overnight stay in Mosnes - an ideal location for an overnight stop between the Channel ports and the Limousin area. Our party of six (three generations) enjoyed the comfort of our rooms, the bar and garden, the dinner and the breakfast. The spa also.

Excellent. We had the spa and pool to ourselves. The breakfast was wonderful. The rural location was perfect for our bike trip. Bike accommodation and charging was perfect. Dinner was excellent too. An overall delightful experience.

Very rustic hotel .It is like an old mansion The rooms were so nice and traditionally decorated Breakfast was nice with fresh croissants etc .The only problem was that the night before,we arrived late and there was no help even for a lite dinner ,Kitchen closes at 8.30 and that’s it .The village is very very small so you can’t find anything to eat there .So be careful The hotel is nicely located near all the main chateaux.

The property itself was a beautiful setting for a spa and the staff wonderful. The restaurant. "L'Ardoise Saveurs des Thomeaux" was PHENOMENAL. You could order multiple courses with different options. We were so glad to have stayed there despite the challenges. One, being wifi. The wifi by the restaurant was amazing. Our bedroom being in a very old century building, couldn't access the wifi we needed so we didn't have any during our stay while in the room. Also, although the bathrooms are modern, there was mold along the trim and on the shower stall floor and the carpeting was extremely dirty. I still would recommend the hotel for it's fine dining alone. One of our favourite memories in France. Perhaps an update to the carpet and replacement of trim in washroom would refresh the room we stayed in to be a more fresher experience.

I recommend you avoid this hotel. Their approach to customer service is very poor. We arrived after cycling 45 miles, hot, tired and in need of a much deserved rest. There was a new trainee on reception and despite the notices upon booking, could not speak a word of English. This made check in a very slow and laborious task. We were keen to get to our rooms due to the heat. We were not advised in advance that we needed to book a table at the on-site restaurant. We discovered after having a shower and rest that there was nowhere else to eat. We walked over to the restaurant and, despite being residents, we were rudely shooed away by the maitre’ d with a brush of his hand, he was clearly not interested in our predicament and was indifferent to us. We resigned to the fact we wouldn’t be able to eat that night. It’s as if we were a problem to him. He couldn’t usher us out of his way quick enough! This hotel claims to offer three star service and having stayed at Manoir Bel Air, with the same three stars the night before, we anticipated a level of service that would at least match the wonderful experience we had there. Nothing could be further from the truth. This hotel is poorly run and undermanned, customer communication is substandard. As experienced cycle tourists we selected this place on the assumption that the Accueil de Velo facilities would allow us to store our bicycles securely. In fact, the only option we had was to leave the bicycles locked in a open courtyard visible from the street or begrudgingly placed into a meeting room that had to be vacated by 8am. It’s a great shame as the building and bedrooms are, on balance quite well appointed. Any other travellers touring the Loire by bicycle need to be aware that there are no restaurants in the village and the closest catering facilities are located in Amboise 10km away, €80 euro taxi ride there and back! It would be better to cycle past this establishment and cycle the extra distance to Amboise where there is ample accommodation and choice of restaurants. Having returned to the UK and read some of the reviews, it appears that our experience is not isolated regardless of the questionably high average score this hotel purports to have! My advice would be to avoid staying here and to undertake a little more research to find overnight accommodation which is genuinely able to offer an acceptable level of service for your money. Once this review is published I fully anticipate that the general manager will reply in a defensive manner justifying any negative experience we have chosen to share. This is the attitude you can expect.

Sauna was broken that day but the steam room and pool were great temperatures and condition. No vegetarian options whatsover meant had to drove out. Room would have been 4* except someone had smoked in it some point in its past...easily dealt with by the window open- overall a great stay

Very nice place to stay... close to Tours & Blois / Orleans, if heading north or south from the UK to the the south of France. Really great food & service. Very nice indeed!

The complex is strategically located to explore the area. Rooms are clean breakfast is great with local products. The restaurant is the best part! We had amazing food at reasonable prices

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