คำตอบจากที่พัก: แขกผู้มีอุปการคุณทุกท่าน ครอบครัว SureStay Plus by Best Western AC LUXE ของคุณทุกคนรู้สึกยินดีเป็นอย่างยิ่งที่ทราบว่าคุณมีความสุขกับการเข้าพักกับเรา เราจะมุ่งมั่นเสมอที่จะทำให้แขกทุกท่านได้รับประสบการณ์การเข้าพักที่สะดวกสบายและบริการที่มีคุณภาพ เราหวังว่าจะได้ต้อนรับคุณกลับมาอีกครั้งในเร็วๆ นี้ หากคุณต้องการความช่วยเหลือ โปรดอย่าลังเลที่จะส่งข้อความถึงเราได้ตลอดเวลา
Hotel is good. Near everywhere. Just walking distance. Pool is little but it’s not crowded so it’s fine. The accommodation is clean and aesthetic . Food is also good and the staff are very approaching. I hope they will maintain it. Overall, i am satisfied.
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คำตอบจากที่พัก: Dear Ms. Venus,Thank you for sharing your kind feedback with us. We are pleased to know that you had a satisfying stay and appreciated our convenient location, clean and aesthetic accommodations, as well as the quality of our food.We’re also glad to hear that you enjoyed the pool area and found it comfortable despite its size. Your kind words about our approachable staff truly mean a lot to us.Rest assured, we are committed to maintaining and continuously improving our facilities and services to ensure every guest has a pleasant experience.We look forward to welcoming you back again soon.Best regards,SureStay Plus By Best Western AC Luxe Family
Location was good but 1 night was not enough to comment on other points
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คำตอบจากที่พัก: Thank you for sharing your feedback with us. We’re pleased to hear that you appreciated our convenient location. We understand that a one-night stay may not be enough to fully experience everything we have to offer, and we hope to have the opportunity to welcome you back for a longer visit in the future.Should you choose to stay with us again, we would be delighted to provide you with a more complete and enjoyable experience.Best regards,SureStay Plus By Best Western AC Luxe Family
คำตอบจากที่พัก: Thank you so much for the amazing ratings!We’re thrilled to hear that you loved our location and cleanliness, and your “1M/10” rating for our staff truly made our day! We’ll be sure to share your kind words with the whole team.We’re also very happy that you enjoyed the food and breakfast — a “100/10” is such a compliment!We appreciate your honest note about the parking as well. Your feedback helps us look for ways to improve.We hope to welcome you back again soon for another great stay!Best Regards,SureStay Plus By Best Western AC Luxe Family
A comfortable stay in Angeles, situated in a backstreet connected to main road, and the well known walking street also within easy reach. Though seems to be less used, a swim pool in the center of the court under roof, and all rooms around in a cloister structure. Pic 1, a monument of Japanese air force in times of WW II, currently part of Gemik Clark shooting club's structure; Pic 2, dinner in SM Clark City of Filipino cuisine, Pic 3, a somewhat "cloying" halo-halo desssert for foreigner, bur full of Philippines taste
Very very clean always friendly and good location , I always book the same always never no complaints at all
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คำตอบจากที่พัก: Dear Valued Guest,Thank you very much for your wonderful feedback and continued support. We are truly delighted to know that you consistently enjoy your stays with us.It is rewarding to hear that you appreciate the cleanliness of our hotel, the friendliness of our staff, and our convenient location. Your loyalty and confidence in choosing us time and time again mean a great deal to our entire team.We are especially grateful to know that we have consistently met your expectations and that you have had no complaints during your stays. We look forward to welcoming you back again for another comfortable and enjoyable experience.Best regards,SureStay Plus By Best Western AC Luxe Family
It sucks!I lived in top floor, there are some big problem
1. One of pillows is dirty
2. The roof top is not sound-proof, I heard the Scott sound clearly and loudly
3. My room just right next to their facility (not sure what kind of , like water tower or something), it also generates the noise loudly
4. Often power outage
I felt asleep at 5am…!
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คำตอบจากที่พัก: Dear Our Valued Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations and for the inconveniences you experienced during your time with us.We are truly sorry to hear about the cleanliness issue with the pillow, as well as the disturbances caused by the noise from the rooftop area and nearby facility equipment. We also understand how frustrating the power interruptions must have been, especially as they affected your ability to rest comfortably.Please be assured that your concerns have been taken seriously and shared with our Housekeeping, Engineering, and Maintenance teams for immediate review and corrective action. Guest comfort and satisfaction are very important to us, and we regret that we fell short during your stay.We appreciate your honest feedback, as it helps us identify areas where improvement is needed. We hope you may consider giving us another opportunity in the future to provide you with a much better experience.Best regards,SureStay Plus By Best Western AC Luxe Family
Staff were amazing transferring us to the Sure Stay next to the VFW in Angeles City. Very much appreciated. Room was clean, fresh and comfortable. Highly recommend this hotel to anyone visiting the area.
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คำตอบจากที่พัก: Dear Our Valued Guest,Thank you very much for sharing your wonderful feedback with us. We are truly pleased to know that our staff were able to assist you well, including arranging your transfer to SureStay next to the VFW in Angeles City, and that this support was much appreciated.We are also glad to hear that you found the room clean, fresh, and comfortable. Your kind recommendation means a lot to us and serves as great encouragement for our team to continue delivering excellent service.We sincerely appreciate your support and look forward to welcoming you back again whenever your travels bring you to the area.Best regards,SureStay Plus By Best Western AC Luxe Family
Great stay! Very clean, budget-friendly, and excellent service. However, the walls are quite thin, so you can hear noises from outside the room very easily.
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คำตอบจากที่พัก: Dear Mr. Luluchang,Thank you very much for sharing your feedback with us. We are delighted to know that you had a great stay and appreciated our clean rooms, budget-friendly rates, and excellent service.At the same time, we sincerely appreciate your comment regarding the sound insulation. We understand how important a quiet and restful environment is, and we apologize for any inconvenience caused by outside noise being easily heard inside the room.Your feedback is valuable as it helps us identify areas for improvement in our facilities and guest experience. We hope to have the opportunity to welcome you back again for a more comfortable and peaceful stay.Best regards,SureStay Plus By Best Western AC Luxe Family
I have been a regular customer for the past 2 years and I like the staffs and my stays in this hotel. Very friendly and always see to my needs cos I m a very regular customer and i stay here every 3 months during my visit so most of the old staffs knows me. One thing I notice recently is that during house keeping not all essentials items like packet coffee & tea, bottled water and shower liquid are not refilled. Hope there’s a check list during house keeping. Anyway Surestay hotel is always a sure stay for me. Thank you.
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คำตอบจากที่พัก: Dear Our Valued Guest,Dear Valued Guest,Mabuhay! Thank you for your continued trust and loyalty over the past two years. It truly means a lot to us that you choose to stay with us every time you visit, and we’re delighted to hear that our team has consistently made you feel welcomed and well taken care of.We also sincerely appreciate you bringing the housekeeping concern to our attention. Please accept our apologies for any inconvenience caused. Kindly note that some consumable items such as coffee, tea, bottled water, and shower amenities are now provided upon request as part of our updated service practices. Our team will be more than happy to assist you with these at any time during your stay.Your feedback is very important to us as it helps us improve and communicate our services better. We truly appreciate your understanding and continued support.We look forward to welcoming you back for another comfortable and enjoyable stay—your “sure stay” with us.Best Regards,SureStay Plus By Best Western AC Luxe Family
Good location , nearby red street . Air condition is great . But the shower , hot water is not hot.
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คำตอบจากที่พัก: Dear Our Valuied Guest,Thank you very much for sharing your feedback with us. We are pleased to know that you appreciated our convenient location and found the air conditioning comfortable during your stay.We sincerely apologize for any inconvenience you experienced with the shower. Please be assured that the water heater is functioning properly; the temperature can be adjusted by turning the control in the direction indicated for hot or cold water. If you encounter any difficulty, our team would be more than happy to assist you at any time.Your comments are highly valued, as they help us improve our services. We hope to have the opportunity to welcome you back and provide you with an even better experience.Best Regards,SureStay Plus By Best Western AC Luxe Family
I like this hotel cos the staffs are very friendly and always see to my needs. I m a regular customers and been staying in this hotel every 3 months when I m here for the past 2 years. Surestay hotel is a sure stay for me always. Thank you.
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คำตอบจากที่พัก: Dear Our Valued Guest,Mabuhay! Thank you for your kind words and for being a loyal guest over the past two years. We are thrilled to hear that our team has consistently made you feel welcomed and well taken care of during your stays.Your continued trust means so much to us, and we are honored that SureStay Hotel remains your “sure stay” every time you visit. We look forward to welcoming you back for many more comfortable and enjoyable stays.Best Regards,SureStay Plus By Best Western AC Luxe Family