Sheratton Regency Hotel

Пробыл здесь 2 недели. Из предлагаемыхв в Момбаса вариантов отель хороший. Шведский стол хоть и скудный, но есть. Из минусов тараканы в номере. Ремонт номеров хорошо бы обновить.

帶小朋友假期旅行來到的這裏，考慮到這家酒店離蒙巴薩老城比較近，所以最終選擇了在這裏住宿一晚。這家酒店跟喜來登和麗晶沒有半點關係，就是一家當地人開的本土酒店，前台的英語口音很重。房間尺度狹小。第一次給到我們的房間，雖然有一個小的起居室，但是窗子是面向走廊的，換了一個房間之後，雖然有窗户可以面向户外，但是因為臨街的關係，比較吵鬧。好在我們沒有睡眠障礙，所以就將就了，房間讓人完全沒有拍照的慾望，衞生間相當於國內農家樂級別的，所以就沒有照片留下來。唯一可取的是樓下的隔壁有一個woods餐廳，應該是當地比較好的西餐了，衞生狀況和味道都比較有保障，如果有人選擇註冊裏的話可以去隔壁用餐。食物的照片參考圖片三和四。。

Hounted by the noise from the club bellow, dirty room and unfriendly staff. Had asked the receptionist to place me away from the noice bt upon not being able to sleep I woke and went down to request for room move from 3rd floor moved to 5th floor. The second room the AC din't work and had a foul smell as if someone had just left the room and was hurriedly given to me.. I checked out even having paid for the night. I'd rather would have slept on a street bench.

The price is NOT worth what they provide. The 'VIP' room on 6th floor had a microwave that was nasty and smelly, they said they have no access to kitchen to get hot water for my elderly parents who don't like using a microwave. The seats in the living area have stains, and they said that there is no gas for the table top gas cooker. All requests were unfulfilled! NO should never be an option as a hotel. In our room on third floor, there was no hot water. Upon asking the F/D she said she will call maintenance. An hour later I called and she said that he had sorted the issue, but did not call to tell me. While I understand the skeleton crew, the basic amenities should be provided, like 2 towels for a double occupancy, and follow through. Also charging more for 2 beds ( double occupancy) is superfluous and not an industry standard. The front desk should stop talking about increased fees, while not providing basic amenities, nor following up on request. A hotel operates 24 hours, and thus needs access to kitchen as there are guests who need food or beverages at night. There was also loud music from next door that caused us not to sleep well, as it was loud even past midnight. Basic maintenance should be done, just as they are increasing their price. Very disappointed with my trip this time.