The devil is in the detail, and unfortunately on this occasion I felt the Imperial lacked that extra due care and attention
Overall staff were friendly and the hotel was clean, well located and comfortable.
I booked a double room and was given a triple, which wasn't particuarly nice and was at the back of the hotel over some kind of generator which kept me from sleeping. There was no guest guide with details of wifi or room service provided in the room, which meant when I called for room service on the morning of my departure i was told it wasn't available and I had 6 minutes to get downstairs.
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