Grand Hotel Victoria Concept & Spa, by R Collection Hotels

This place is an 11. The place is a gorgeous Lake front property in the most amazing town of Menaggio. Multiple restaurants, gelotos and town square within a block of the hotel, The property includes a front lawn where sipping Prosecco is a must do activity. Behind the facade is a beautiful outdoor pool, a great gym, restaurant, and bar, but also, the most amazing spa I’ve ever seen. Pools, hot tubs, multiple saunas, multiple steam rooms, quiet rooms and more. This place is incredible, but it’s also amazing because of the great people that work there. Thank you to Olga, Luka and Giulia for all you did to make our stay so amazing. Kelly and I appreciate your efforts so much. You are the best. See you in two years when we return.

This hotel exceeded our expectations. I know there are many great hotels to stay on Lake Como, but this hotel is equal or exceeds the others. To start with beautiful grounds and location on the lake with a perfect seating are on the lawn for coffee in the morning or evening beverages. The rooms were high tech and situated near the pool and spa facilities. The staff and service was amazing and anything you needed was available. Easy walk to ferry to see other towns and shopping and other restaurants were nearby. The best. Thank you.

My husband and I came here in the first stop of our honeymoon. Because the property is relatively new, it is not one of the most highly established properties or hotels you may have heard of on Lake Como. As such, we didn’t know expect going in. I can confidently say that my expectations were completely blown away. The property has recently been renovated, and perfectly balances, old Italian charm and grandeur, with modern luxury amenities. The extremely impressive spa is the perfect place to escape. Even if you don’t want to spend money on treatments or spa services, there is so much to explore and enjoy in the spa. The rooms were on the slightly smaller side , but very well appointed and beautiful. Easily the most impressive part about this property, however, is the impeccable attention to the highest quality of service. This was a true masterclass hospitality. Every detail was carefully taken care of, and the attention to detail was remarkable. Whoever trained this staff deserves a promotion. Lastly, the location was a major plus for us. Menaggio is far less Hasti than some of the other small towns on Lake Como. As such, when you left the property, you really got to experience authentic life in Lake Como. The local restaurants were filled with residents of the area. I would return here in a heart beat!

First time visiting Como area and this was a perfect hotel to experience the area. Incredibly friendly staff and great design. The food was also incredibly enjoyable and our breakfast time there was one of the highlights of our weeklong trip through Switzerland and Italy. But the spa was the crown jewel of our experience. I’m not really a spa guy and, despite my wife loving them, can’t find myself staying at one for longer than an hour. But the design of this spa was so impressive and inviting that I wanted to spend multiple hours every morning between the Himalayan salt room and the moss lined walls. Overwhelmingly peaceful and intoxicatingly tranquil. Cannot recommend enough. Must visit.

We absolutely loved our stay at this beautiful hotel. Every morning we looked forward to their fantastic breakfast. The hotel spa was out of this world. The service was 5 star. Mattia and Giulia at the front desk were so helpful with any questions we had. Don’t hesitate staying here. It is so worth it. We hope to return someday.

Elegant and charming place to enjoy the beauty of the lake. The best amenities and outstanding spa. Everything was perfect. Nice piano entrateining in the evening in the outdoor garden. From breakfast to dinner we had the best time. Highly recommended

This hotel is outstanding. We had a junior suite over looking the lake. It was a large room and had everything we needed. Staff at the hotel were marvellous. Friendly, helpful and professional they couldn’t have done more for us. The restaurant is fabulous with very high quality dishes served and excellent wine selections. All in all this is the best hotel we have ever stayed in. I cannot finish this review without mentioning Lorena who leads the team. She clearly cares about the guests and her team follow her example in delivering exemplary service. I cannot recommend this place enough.

This is not a mere hotel, this is a luxurious immersion of service, class, and appeals to the senses. This was stop number 4 of our honeymoon and my wife and I loved every minute of it. Even the fire drill that they had for the staff on our second to last day. From the moment we were checked in by Martina to the moment we checked out and I requested a Small Luxury Hotels pin, the staff and property exceeded our expectations. The hotel has a majestic essence and not only is the location prime, but so are the furnishings and grounds. The high ceilings, beautiful chandeliers, excellent bar and the Victoria 'forget me not' diffuser scent (we bought it) that permeates throughout the halls and common areas make me smile as I write this. It's right across the street from the lake and there's a reason it's called Grand Hotel Victoria Concept & Spa. It's large, luxurious, and the spa is an oasis in the middle of the paradise that is called Menaggio. The property was clean and classy. In our room we were greeted with a bottle of Prosecco, a sweet treat, fruit, and a nice note signed by Marco the General Manager. I believe that our room was considered a Prestige room. It was very clean, comfortable, and had a nice view. The bathroom had nice marble flooring and 'R Collection' products. It was spacious. We loved the state-of-the-art functionality of the lights, thermostat, and curtains that only worked when our key card was inserted. Overall, we loved the room and that Chromecast worked on the TV set, so we were able to cast our photos of our trip on the screen. Next time I hope to book suite to experience a larger size and different view. We had breakfast and dinner at Lago. The food was delicious, the service was exceptional, and the ambiance was chic. Simone and Salvatore were very attentive along with the whole staff ensuring we enjoyed the ambiance, our meals, and the service. It was amazing seeing how attentive the staff was and we loved the presentation and preparation of the food. The food comes at a premium but because of the dining experience and service we had dinner there on 2 nights. This was such a wonderful and memorable experience that I look forward to returning here when it's a little warmer. We were there during the last week of the season and the staff left such an impression upon us that we want an excuse to see those that made our stay so special. I also want to fly out just use the gym. That's my excuse to use the gym, get in the pool, and stay in a suite. We bought the Victoria Forget Me Not scent and it will definitely remind us that we should return in the future. Thanks to Marco and team for making our stay magical.

Absolutely stunning property/setting with very attentive staff. The spa is gorgeous and well worth checking out as it’s free to all guests. Onsite restaurant and bar were fantastic as well. Everything is pricey here as compared to other places in town, but that’s to be expected.