Riad Challa Hotel & Spa

Do not believe these positive feedbacks and comments! Staying at Riad Challa ist just annoying, disgusting and not human!!! Terrible service and disgusting hygiene! The bathroom/shower cabin does not work properly (look at the picture below)! We did not get any Bed covers and had to sleep in a cold room! Very impolite staff!!! Number 1 proof that these people here are scammers: They took the money in advance at the check- in, in a very unfriendly way! I assume they already know most of the people will not stay here long and therefore they want you to pay it in advance. The invoice you will get on your last day. Very shameful, shame on you Riad Challa!!! I hope for justice in this world and on the day of judgement! My general recommendation for all European Tourists who have europeean hygiene standards: Do not go to Riads in Marrakesch! Trust me, you don‘t need these old Riads to experience the culture in Marocco!

I recently stayed at Riad Challa in July and was deeply dissatisfied with my experience. Firstly, our booking included breakfast, but days before our arrival, we were informed that it was not included, and we had to pay 7 euros per person each day. This was misleading as all other Riads in Marrakech included breakfast. We also booked a taxi pick-up from the airport. Our flight arrived at 7:15 pm, but the driver did not arrive until much later, after we had to contact him. His aggressive behavior and the receptionist’s unprofessional demeanor made us very uncomfortable. The room was not as advertised – it had a strong odor, missing wardrobe knobs, and dirty bedsheets with holes. The overall condition was substandard. In the evenings, we wanted to use the pool, but it was dirty, and we were unexpectedly told it closed at 8 pm, information that was not provided during check-in. The breakfast was also a letdown. At 7:30 am, there was no juice, ants in the bread, cold sausages and eggs, and a malfunctioning coffee machine. Our departure was chaotic as the reception was empty and the front door was locked, leaving us unable to exit the hotel on time, causing us to miss our scheduled taxi. This has been one of the worst hotel experiences I’ve ever had. I do not recommend Riad Challa.

We reached the riad late night, they helped with sending us pick up to the railway station. At first the route to the riad was super scary as its a very narrow lane which you need to walk from the car. The driver was kind and helped us with the luggage. The staff were kind and helpful. Breakfast was okay can be better in terms of taste, they can have nicer hot options and fruits maybe. Otherwise its moroccan breakfast with omlette, croissant, bread, butter jam juice or coffee and tea. We did not have time for the spa or massage. Bathroom shower was not great. Riad was looking nice. Maybe one recommendation is would be nice if they have bottle waters in the room as well. Overall good experience.