"Reception was very good at Moroccan House, they booked a reliable airport transfer for us who actually turned up on time at 3.45 am!
The air conditioner worked, unlike some other hotels close by.
It was nice having a fridge and a pool in the Summer heat.
The hotel looks like a Riad inside; much more character than it’s neighbouring hotels, also much cooler.
To top it all, Moroccan House was more affordable than the other hotels in the area.
Many thanks!"
"Probably the worst experience I have faced in a hotel. Was given the worst room for me and my wife where we can hear constant construction works in the day time, and at night time people shouting literally front of the room. Can hear noise from reception too. There was many standard rooms available but they decided to give us one of the worst rooms. Never again!"
"Ich habe dieses Hotel gebucht wegen meiner Weiterreise mit dem Zug. Deshalb die Lage zum Bahnhof ist perfekt. Hotel ist sehr schön und die Zimmer sind geräumig. Die Scharniere meiner Zimmerer waren extrem am quietschen was evtl. kurzzeitigen Lärm verursacht. Hotelpersonal ist sehr freundlich und zuvorkommend."
"The hotel reception girl unhelpful.when I booked hotel I did special request early check in 10 days ago the hotel didn't reply me any messages,this is unreasonable service.i do understand some times can't do early checking but if the hotel told I can arrange another hotel and last when I arrived hotel reception one lady front of complaint for room bath top is broken toilet door can't lock.I realized the give me same room,keep me after 3 hours waiting.😡😡😡😡😡 this I can give review for un response."
"Я не понимаю восторженных отзывов об этом отеле! Ванная комната ужасно маленькая невозможно развернуться, душевая кабина тоже очень маленькая и вся вода из нее вытекает на пол, там образуется лужа и это ужасно! Что еще хуже , вода в номере идет холодная, мы дважды за вечер позвонили и сказали об этом, после чего она пошла немного теплая, но на следующий вечер она снова шла холодная , не теплая , а именно холодная!!! После уборки из 5 положенных полотенец положили почему то 2 больших и все, пришлось снова звонить и просить! тапочек в отеле нет, а по холодной плитке ходить крайне не комфортно!"
"We had a fantastic stay at Mohamed's apartment in the Al Ismailia residence. The apartment is beautiful, impeccably clean, and so well-equipped it felt like a true home away from home. Mohamed is a wonderful and attentive host who made us feel welcome from the moment we arrived.
The thoughtful provisions like coffee, water, and cooking spices (baharat) were a lovely touch that made our stay even more comfortable. The building is modern and feels very safe, and the Gueliz location is perfect for exploring.
We would not hesitate to book again. Highly recommended!"
"This hotel offers a pleasant overall experience. The rooms are spacious, clean, and well-appointed, with comfortable beds that ensure a good night’s rest. The hotel provides excellent facilities, including a gym, swimming pool, and business center, catering to various guests’ needs. The breakfast selection is diverse and delicious, and the staff is friendly and attentive, responding promptly to guests’ requests."
"Tout est bon, rien à dire . Le personnel est impeccable, un service à la clientèle hors paire. Je suis très surpris par la qualité du management et le service aux clients. Les sœurs et frères qui sont à la réception sont très attentifs, respectueux gardant toujours le sourire et prêtent pour répondre à vos doléances. Il suffit juste un petit message dans leur groupe Whaspp et en quelques secondes vous aurez ce que vous désirez. Le café gratuit, le chocolat Swiss, le petit déjeuner, bref … rien à dire. Merci à tout le monde. Je retournerai in sha Allah ."
"Great location, easily accessible by local buses and airport coach transfer, or a 1.5hr walk which in the warm weather isn’t too bad. Hotel is near shops, coffee houses and restaurants, with a large supermarket and shopping mall within 5-10mins walking distance. My room and shower room were both clean, ample in size and comfortable. Breakfast at the hotel is tasty and filling, they give a range of pastries, a slice of cake, chopped fruit, hot drinks, juices, and an omelette of your choice, which I didn’t realise til the final day :/ staff are friendly and helpful, and I would definitely stay here again :-)"
ผผู้เข้าพักThis is a great place to come and relax. The service is excellent and the facilities top notch. The food and restaurands are very tasty and diverse. We spend 7 days exploring Marrakesh and sourounding areas and came here for out last 2 days for pure relaxation. It was a great experience and we look forward to our next stay there.
ผผู้เข้าพักPlace is nice and clean, staff was also very helpful.
However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly.
Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”.
Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night.
Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.
ผผู้เข้าพักAmaizing gem of a place. Profesional but friendly staff at every corner. The breakfast staff could not do enough for us and so were the reception staff, all of them were so attentive and friendly. The room cleaners left the bedroom spotless everyday.We had a Hammam massage to die for. The two masseurs were so good, that I have to give them 10 out of 10. I had a good few massages in my life, but NEVER one that can equal the one we had the other day. The Facials were 10 out of ten. Nothing absolutely nothing we can find fault with, the only thing I'm disappointed with is myself, as I can only remember the name of one member of staff Abderrahim the night receptionist, but they were many others both female and male that took so much pride in their job. We will definitely be back to definitely have another Hamman . Best hotel by far in the last 5 years. I'm sorry I cannot post more photos.
ผผู้เข้าพักVery good Riad the food and the personal were amazing the Riad is very calm et very beautiful.
Furthermore the staff is very helpful I have forgotten something and the personal bring me to the location.
I gladly recommend this stay
BBellinisThe check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.
ผผู้เข้าพักWe didn’t have any issues there. In general the service is good even if there is nobody in the reception thus they give you your own keys of the main entrance and your room. As a suggestion it is needed a sign “Riad Nouhal” but anyway, if you follow the location on Google Maps, you will be in.
ครอบครัวที่เดินทางไปมาร์ราเกช มักจะเลือกโรงแรม เช่น The Source Hotel Music & Spa (เริ่มต้น € 160) ซึ่งขึ้นชื่อในเรื่องสิ่งอำนวยความสะดวกสำหรับครอบครัว รวมถึงห้องพักสำหรับครอบครัวที่กว้างขวางและบริการที่เป็นมิตรต่อเด็ก