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24 ธันวาคม 2023
Pros:
- Near popular shopping areas and within walking distance to some of the popular tourist attractions
- Rooms were spacious and housekeeping are always prompt to assist when requested
- Nice swimming pool and gym at Lvl 5 with two complementary pool towel per rm. No lifeguard on duty though.
Cons:
- TERRIBLY SLOW internet speed. Need to pay for higher bandwidth.
- Front desk can be more welcoming and provide service with a smile. Maybe it was due to peak period?
- Requests made (early checkin and adjacent rooms) when booking, were unmet.
- Conceirge didn't assist with the luggage. Seems they only attended to those folks who drove up to lobby. Not those who arrived by coach (it was just my family, btw).
In general, expected better customer service and staying experience with the price paid, and will consider other hotels nearby the next time we visit.
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