Staff was generally not available. We were locked out of the building for some time upon arrival until another guest let us in. Then we waited longer until staff showed up to check us in. The room weas not ready. The alternate room we were given was recently cleaned but was full of odd odors (in addition to the cleaning chemicals). The pillows were small and flat, and no additional pillows were available - and no staff was available to ask for more. The window only had a venetian blind which failed to block out the extremely bright floodlight in the parking lot. The room was clean and the furniture was new, but it was all quite stark and uncomfortable. There was an apparent *********er in the parking lot for the first day of our stay (on his phone, watching the traffic and meeting folks in the parking lot who came and went quickly). A steady stream of traffic was passing our window and making noise as they visited him late into the night. The second night I was awakened around 3:00am by a large, loud group returning to their rooms. Once awake, the only place to sit up and work without keeping others in my room awake, was the tall, uncomfortable table in the lobby.
When I did meet staff they were pleasant and perfunctory. The building was new and clean. But no, It wasn't a great experience.
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