"Toilet seat was too close to water. I had to hover or get my manhood wet. Staff was friendly and location was good. Bed comfortable. Room clean. Tub and shower was a plus. Big screen TV and radio was better than expected. Near White House so location is a big plus."
"By far the worst JW Marriott 'experience' I've had.
The elevator system was terrible, often times waiting for 20-30 mins for the elevator, and when it arrives, it's already full, having to wait for other elevators. This elevator system need to be reprogrammed. The fitness center was close and there was no notice anywhere that it was closed. I called the fitness center to ask if the fitness center has moved, the front desk responded I can go to the Westin Hotel fitness center, which was 1 mile away. One evening the fire system went off and we were told to evacuate the hotel, as we were walking down the stairs, they notified it was a false alarm.
The location is great, but I will not stay here again."
"Can’t say enough about how fabulous our stay was! From the moment we arrived we were met with excellence. As regular travelers we’ve noticed that customer service isn’t what it used to be but the staff at the Conrad most definitely changed our mind. Everyone we encountered met us with smiles and genuine care and concern; seems like a small thing but it truly goes a long way.
Aside from the staff, our room was everything a more. A gorgeous view, extremely spacious, comfortable bed, and the shower 😍 cue the hallelujah chorus! The temperature and pressure were absolute perfection.
We truly had an amazing stay, so much so that I think Conrad might be our new staple for all of our travels!"