"The hotel entrance is highly congested because vehicles are permitted to park ***** the driveway. This creates an unsafe environment for pedestrians and makes access to the entrance difficult."
"첸나이 시내에서 멀지 않으면서도 여행 온 것 같은 풍경에 기분전환이 되어서 종종 가는 곳이에요. 친구 가족들과 여러 가족이 함께 와서 즐거운 시간을 보냈어요 5성 치고는 풀사이드 바가 빈약한게 흠이고, 수영장은 사람이 붐비는 시간 제외하고는 놀기 괜찮아요. 침대도 좋고, 몇몇 아주 똑똑한 직원들이 있어서 그들에게 응대를 받으면 지연되지 않아 좋아요. 다만 식당이 너무 적어서 선택의 여지가 없고, 메인 조식당은 언제나 인디안 음식 위주라 월드 체인 5성급인데도, 외국인으로서는 먹을게 별로 없는게 단점이요."
"Overall, I had a good stay, as I usually do at this hotel. The rooms are always clean, comfortable, and very well maintained. Most of the staff were warm, professional, and went out of their way to make my stay enjoyable. A special shoutout to Vijay, who always checks in to make sure everything is going well. He always has great recommendations on places to visit and genuinely makes guests feel welcome.
There were a couple of issues this time that made my stay slightly disappointing. Our room key cards stopped working a few times during the stay. The staff resolved the issue quickly each time, but it was still inconvenient having to head back to the front desk after a long day out.
The biggest issue we had was with room service, when I ordered tea and found a fly in it. While the staff eventually waived the charges for the entire meal, the service recovery could have been handled much better. The following day, I developed food poisoning and was violently ill for the next week. While I can’t say for certain it was related, the timing after the fly incident left me slightly concerned about the food hygiene standards.
I hope these were isolated incidents, as I’ve generally had very positive stays here and would still consider returning the next time I’m in India."
"3 nights stay at a luxurious hotel with beautifully appointed rooms. Very attentive front office staff who offered us a flower garland and refreshing welcome drink. Spacious room with all the amenities. Big comfy beds. We love the Japanese style bidet and toilet. Separate cloakroom for luggage and ironing. Delicious in-house dining and I had steak and salad."
"To be honest, everything was awesome. I liked how brightly lit the room is and it just makes it even cleaner and comfy. The staff are attentive and responsive, always ready to assist and serve.
The only misfortune was that insects gathered all over my closet wall on the 2nd day. However, the housekeeping team was swift to come over and clean the closet at 9pm when I reported it, changing my bedsheet as well and even offered me a change of room.
Overall, I would still choose this hotel the next time that I’m back in Chennai. They have the comfort and service nailed down and handles problem professionally with satisfactory response."
"The location is good, the amenities, welcoming check in, the bell boy service, room service are all good, it did not impose at all. Breakfast was good too. The pros is that it's a really good hotel to stay in. The cons, I didn't catch any. The room facilities seem new and modern with a vintage aesthetic, it didn't hit me that this might be an old hotel till I went to the pool. The concierge that manages your rides and food deliveries are great too"
"I stayed at the hotel from 29 May 2026 to 7 Jun 2026. Except for an unpleasant encounter with the gym staff who tailed me from the gym to the sauna/changing area on 1 Jun,
I was always greeted with a bright smile and respect from the moment I set foot at the front entrance until I entered my room. I would particularly like to commend the doormen Ilayarajah, Yuvi and Loganathan, the catering team John and his team members Subbu, Suresh, Siva and Vinoth as well as Venkat and his concierge team.
Regarding the gym incident, I was visiting birding sites for my Chennai trip so had to carry a big backpack for my Sony camera and sufficient water supply for the very warm weather.
On the above-mentioned day, I had returned a little earlier in the evening and headed straight to the gym in my birding gear. I was annoyed when the gym staff tailed me to the sauna area and left to tell the Guest Relations Staff at the Lobby."