Once upon a time, this was an exemplar hotel, and by far the best in town, in particular in term of service. It has unfortunately sleeped away in the last 4 years, and what was the must stay at hotel, is now only the shadow of this massive former text mill, itself the glory of Lodz 100 years ago. Room are still larger by an standard, building is magnificent, but during my stay in mid May 2022, the once excellent ground floor restaurant was shut close, the tables at breakfast where taking ages to be cleaned, so you had to do it yourself if you wanted to seat without waiting 10mns (this is what it took them to clean the table next to mine), food is averagely good, the buffet still offers a high variety, quality is OK, not spectacular. The bed rooms are still massive by any standard, still fresh and clean 15 years after its opening, thr architecture goegeous, but service is a let down, when i came back to my room at 18h00 it wasn't cleaned since the morning, the same happened to me during my last stay there pre Corona outbreak. Luckily it wasn't midnight when I came back. Additionally, I discovered that they don't change linenes daily, but only every 2nd day, not what you can expcet in a 4*. This is a cheap trick to save 1$ on the cleaning cost, usually such hotels offer you the option they don't impose it on you like here. After complaining to the head of reception, this was the 2nd time it was happening, they sent a platter of cakes and latter called me to excuse themselves. This is appreciated and professional, but could be totally avoided, by ensuring that all rooms be cleaned during the day. If you make abstraction of the weak house keeping & breakfast service, it is a good hotel for 1 night if it is cheaper than Puro across the street, or the HI on Pietrokowska. The main pro in this one is the roof top pool and the huge room size, which can make it a great combination even for weekend stays, if you can forgive them all the service gaps. So Lodz has now probably better serviced 4 * hotels, just without a pool.
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