Our previous hotel had double booked us, we’d been phoning around for about an hour but with a match and a concert on everywhere was booked, from the minute we phoned this hotel there customer service and genuine friendliness was brilliant, finding us 2 rooms, and we were given a free continental breakfast in the morning. We were all stressed but when we arrived, the friendliness of the staff soon washed that away, the hotel inside is so beautiful, we were taken through to the breakfast room so we could relax and help ourselves to a brew while the rooms were sorted out, we were shown to our rooms and made sure we were aware we’re all the facilities we needed where, and explained there was a night manager if we needed anything there was always somebody available 24/7, so we all felt very safe being there. The room was lovely, we had a hair dryer, tea and coffee making facilities, a place to hang our clothes with plenty of hangers, flat screen tv and even a nightlight. The beds were very comfortable, as was the bed linen, we all slept like babies that night. In the morning we went for breakfast, there were plenty of options, and the quality of the food was great, (I must say the cherry conserve was beautiful) there was plenty of juices and hot drink options, and the bread etc was always kept topped up as required. If you need anywhere to stay in Liverpool I’d definitely recommend castle lodge, the staff are brilliant and super friendly they will take care of you as if you were family and really do go the extra mile, we loved our stay with you and Donna and George you are amazing, we can’t thank you enough - we’ve all said we will be back to stay again soon.
160 รีวิว