โรงแรมnumaในลิสบอน

The location of the hotel is excellent, very convenient for visiting nearby popular attractions. However, the self check-in process is quite complicated, and the apartment door lock requires frequent calls to the front desk. The intercom volume is very low, which makes it difficult to communicate, especially at night. Additionally, the neighborhood is very lively and noisy until late, which can disturb sleep. Regarding luggage storage, it costs £2 per use. We tried twice and ended up paying an extra €2. After inserting the first coin, we had to call the front desk for assistance. The staff’s attitude was poor, saying “I don’t know what to do, and I’m not here,” so we had to pay an additional €2 to store our luggage. We hope the hotel can refund the extra €2 we were charged for luggage storage.

Serious safety and service failures at Numa Anjos Lisbon, and a broader pattern of unresponsiveness from your digital support during the stay. In the early hours of 25 June, a fire alarm was triggered at the property. The alarm sounded for over 30 minutes. My group and other guests evacuated the building and gathered outside. I understand that Numa operates as an unstaffed, digital-first property — that is the model we booked, and I am not complaining about the absence of on-site staff itself. My complaint is that the digital support which is supposed to replace on-site staff, and which Numa advertises as available 24/7 across the website, the Trip.com listing/booking confirmation, the in-room welcome guide, and the app/check-in instructions, was completely unreachable during an actual emergency! During the alarm and evacuation, WhatsApp — the primary digital contact channel — received no response whatsoever. No one from Numa made contact through any digital channel while the situation was unfolding. Several guests called emergency services directly because there was no way to reach Numa. No fire authority or emergency personnel arrived on site during this period either. They claimed to have security check the property and coordinating with authorities during the absence of active support - we saw no single soul present. We wonder how they checked the safety? The alarm went off itself and guests just went back in without hesitation. The first communication we received from Numa was an email sent around 3:20am — hours after the alarm, and well after the situation had already resolved itself on its own, with zero digital support from your team at any point during the actual emergency!! They said they sent both SMS and email. This is the biggest failure of security protocol - some guests sleep with their phones in silent mode, or switched off or with ear-plugs on like us. Luckily my partner heard the alarm and able to wake me up in time for the evacuation! This was not an isolated incident. It is consistent with a pattern of unreliable response times from your team throughout this stay: • When we requested a room change due to a noise issue (even though requested at the time of booking but told it is automatic assignment), WhatsApp told us an agent would reach out within approximately 15–20 minutes. The actual response came roughly 2 hours later. • When we reported an air conditioning issue of a new room, it similarly took longer to receive any response. And later they accessed our room unannounced even though I asked specifically for the time of check up. Taken together with the fire alarm incident, this shows that the 24/7 digital support Numa advertises does not function as promised, even for routine requests, let alone emergencies. The fire alarm is simply the most serious example of a problem that recurred throughout our stay!! The core issues are: 1. Total unresponsiveness on WhatsApp during a 30+ minute active fire alarm and evacuation. 2. No digital contact or guidance of any kind while the emergency was happening 3. No coordination with or follow-up from emergency authorities, despite guests calling them directly. (it seems their alarm is not linked to authorities?) 4. A delayed, after-the-fact email as the only acknowledgment of the fire alarm — sent only once the situation had already resolved. 5. A direct contradiction between the “24/7 guest support” promised at every booking touchpoint and the repeated, significant delays we experienced for the room change request, the air conditioning issue, and most critically, the fire alarm emergency. For a property built entirely around remote/digital guest support replacing on-site staff, this is not a minor service lapse — it is a recurring failure of the core mechanism guests are told to rely on, with the fire alarm being the point where that failure became a genuine safety issue.

Buenas ubicación. Las habitaciones están bastante bien. Eché en falta una recepción personal, pues se hace todo a través de una máquina. Respecto al servicio de limpieza es bueno y eficiente.

ทําเลที่ตั้งดีเยี่ยม รถไฟใต้ดินอยู่ชั้นล่าง มีห้องครัวและเครื่องใช้ ใกล้กับ Hypermarket มากมายเช่น Continent และ Lidl ทุกอย่างเป็นไปด้วยดีและพวกเขายังให้บริการทําความสะอาดทุกวัน ฉันเพิ่งมีปัญหาเล็กน้อย แต่ฉันคิดว่ามันอยู่ในห้องของฉันเท่านั้นเพราะมันอยู่ริม ฉันไม่สามารถรับ WiFi ในห้องนั่งเล่นได้ แต่ฉันไปห้องน้ําก็โอเค ฉันเดาว่าห้องน้ําและห้องอื่นที่ใกล้ลิฟต์มีการเชื่อมต่อที่ดีกว่า

โรงแรมตั้งอยู่ในทำเลที่สะดวกสบายมาก มีร้านมินิออชานอยู่ใกล้ๆ และร้านกาแฟมากมายที่คุณสามารถซื้อกาแฟและครัวซองต์ได้ สถานีรถไฟใต้ดินอยู่ห่างออกไปเพียง 13 นาที และสถานีรถบัสอยู่ห่างออกไป 15 นาที ทางโรงแรมเก็บขยะทุกวัน ทำความสะอาดเตียง (แต่ไม่ได้เปลี่ยนผ้าปูที่นอน) มีจานชามให้ใช้ครบครัน และมีเครื่องปรับอากาศ ทุกอย่างใช้งานได้ดี ไม่มีอะไรให้ติ

Location was okay.  But the noise from outside the windows was terrible.  The restaurant one floor below was unloading their beer cannisters at 3 am in the morning and yakking away. The housekeeping staff was great.  Kept our rooms nice and clean over the 4 nights. But there was no dryer. And the heating rack in the bathroom was not working.

Останавливались в этих апартаментах на 4 ночи. Было всё необходимое: стиральная машинка, посудомоечная машинка, утюг, гладильная доска, фен. Уборка была каждый день. Под окном проезжает знаменитый 28 трамвай. Если и окна открыты, то очень шумно, но если окно закрыть, то шумоизоляция очень хорошая. Удобный доступ в квартиру без ключей,нужен только пинкод. Не понравился только неприятный запах сырости, который мы почувствовали сразу, как только зашли в апартаменты. Также 1 таблетки для посудомойки нам на 4 дня было мало, а покупать целую пачку чтобы еще 2 раза помыть посуду было нецелесообразно.

I won’t recommend this apartment though it is only less than 10 mins walk from the Martim Moniz metro station and the city centre. The apartment is located at the back alley of some old buildings. There were a lot of homeless people and wanderers at both ends of the alleys. The most unacceptable thing was that the alley was stinky with the very bad smell of urine and garbage. Since the apartment is inside the alley that car cannot go inside, even we took Uber, we still need to walk 2-min from either end of the alley to the apartment. Unfortunately we were assigned with a room on the ground level of the 4-storey apartment. To be exact, the room was slightly below ground level, meaning that we could see the feet of the people walking on the street through the 2 windows of our room. It was also a bit noisy when people talked on the street, parked their bicycle right at the windows of our room. Obviously we couldn’t open our windows or curtains, meaning that it was like staying in a room without windows. We have asked for a change of room. Since we were staying there for 7 nights, we also didn’t mind to change for only a few nights in the middle of the stay, however we were not provided with any option to change our room even though we booked this apartment 4 MONTHS ago (not the last minute customers). Besides, the sound proofing of the apartment was bad. We could hear everyone talking outside. Since it’s the ground floor unit, there were more people passing by and going up to different floors and in and out the building, all sounds were quite annoying especially during the late night. Among the 7 nights, there were also 2 nights having some sorts of alarm in the mid nights for over 30 minutes. All these issues were very disturbing too. Adding to it, the bed and pillows of the apartment were too hard and not comfortable to us. We didn’t have any good sleep unfortunately. Nevertheless the interior of the apartment was fine, spacious and clean. Decoration was modern, daily house-keeping was also fine. There were aircon, washer and dryer, a basic coffee filter machines but not Nespresso coffee machine.

Very nice apartment, easy to check in and check out. The “reception” is a digital kiosk. You will be charged with the city tax for the maximum person the room can hold tho. So even if you are a party of three, you will be charged as a party of 5 (in my case). The amenities are average. You have to pay 1€ for the washing machine detergent. What you need to keep in mind is the apartment have no elevator so big luggage up the rooms need to have effort. But overall the apartment room itself is nice. We have a back patio to dry our clothes or just to hang.

The apartment was new, clean and spacious. But we had a very bad experience here. Firstly, the “sofa bed” was not really a “sofa bed” it was just a regular sofa. We had to ask extra sheets to make it “sleepable”. Secondly, even though the location is very centric, bear in mind that it located on a party street. We couldn’t sleep 2/3 of the nights because of the loud noises outside and the complete lack of Soundproofing. We spent the entire stay, unable to sleep, listening to drunks shouting. They offered us absolutely no solutions or alternatives. If you stay here, bring earplugs!