ผู้เข้าพัก
21 มิถุนายน 2023
TERRIBLE SMELL IN THE ROOM!! After entering the room with the jacuzzi, we were welcomed by a very intense stink of mold - dampness. We contacted the property to complain and ask for a solution, but they didn't have another room with a jacuzzi, so they recommended using the air conditioning for a while to dry the room. After 1 hour the damp-stink was still there (also in the bathroom but no air conditioning) so we contacted the property again. They promised to refund us without penalty and instructed us to cancel the reservation. So we did and found another place to stay. Now magically Palazzo has changed their mind and doesn't want to return money. Very dishonest and unreliable behavior, taking advantage of people's good faith. Not to mention the unbelievability of this place (the photos show a bright room and in reality it is depressing), the saddest thing is the way we were deceived and treated. I hope you don’t run in the same horrible issue!
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