It was an okay stay. I wanted a double bed but they gave me 2 single beds put together, which was a little awkward to sleep in. Not the biggest fan of rooms that have carpets because it’s easy to get dirty and leaves a little smell. Room had a bathtub and a showers atleast. It was an okay stay. Can get a lil noisy with the traffic downstairs.
We booked the same room again on the 25th. Then we requested to check out at 1pm. We didn’t hear anything from no one. This morning at 10am there was knocking on our door. The lady said its time to check out. I said mo cause we requested to check out at 1pm. She went ahead and said there are extra fees and she will ask the front desk. 5min later knocked again on the door. Says no we cant stay and have to check out at 11am(note this was at 10:20am) when she told me, I went ahead and told her this is on them and we requested to leave later. She left, next minute, a man came back. All arrogant. Told me why didn’t I pack up my bags the previous night. Also said that if I dont leave cleaners will come. I said its okah they can come but I might still be busy packing up. He said if thats the case they can help me put my stuff outside. I told him I dont like the tone he is using and being aggressive. He said hr not aggressive but he definitely was and threatened me with security that will escort me out. He left and came back(note I was in my towel) he said he left me in my towel and I am still the same( note I took a shower, busy packing up stuff in the room as we came from abroad and had a lot of baggage) he said he is calling security. Then my husband came out of the room and told him why he using that tone with me and he been listening to him the whole time! This man immediately changed his whole tune when he saw my husband. So inappropriate! And disrespectful! Will definitely will not be staying here again.
ผผู้ใช้ไม่ระบุชื่อ服务 friendly taff with good smile. they all speak softly
设施:bath room is big with 2 basins🤗 swimming pool has warm water with good view
great breakfast with nice coffee.
LLeightonLovely stay at Pepperclub - recommended. We chose to celebrate a big milestone in South Africa to create some very special memories. We toured from Joburg, through Nambiti to Durban and then onto Cape Town, and we booked Pepperclub to have a pampered end to our trip. The location is great, near Bo Kaap, local markets and safe to walk around. We had no problem getting where we needed to go. The hotel is very clean including the communal areas, gym and of course the rooms. However, housekeeping was more 4* - simple requests like extra blankets needed to be chased, and the turndown of the room happened every day but was inconsistent (sometimes the bathroom was cleaned and restocked, sometimes not). Similarly, the service was inconsistent even through the reception/concierge was always well staffed - Godfrey always greeted us enthusiastically, and there was another duty manager that was very diligent and followed-up well. However, when Godfrey was not on shift the welcome was more muted, and the staff on reception weren't exactly warm and not always efficient.
Restaurant staff were always very warm and friendly. Breakfast was great - with good selection of buffet and a la carte options served swiftly. Lunch options were good too, and room service was efficient.
Spa was excellent with very good massages and treatments. The Gym is good, though a little small, and for clarity the pool is not heated (but is beautiful). We didn't get a chance to try the private Odeon cinema, but they only had older movies not the newer ones found at public Odeon cinemas.
Great views of Table Mountain and Lions Head from the rooms. The hotel were able to grant our special requests of early check-in, inter-leading rooms and they dressed the room and provided cake and bubbly to celebrate our anniversary - lovely touches. You won't regret your stay, but you may not be compelled to stay again.
DDaliBrasilUKGreat Stay for a Convenient & Comfortable Airport Stopover
I stayed at Hotel Verde for just one night to catch my early flight, and it was the perfect choice. The location is incredibly convenient, and the shuttle service was punctual and easy to find ~ making my airport transfer stress-free.
My room was very comfortable, and I was lucky enough to have a lovely view of Table Mountain, which was a nice bonus! The restaurant exceeded expectations ~ both dinner and breakfast were delicious, and the service was excellent.
The staff and shuttle drivers were all friendly and accommodating, which made my short stay even more pleasant. Considering the free shuttle, complimentary breakfast, and overall sense of safety (especially important as a solo traveler), the price was definitely worth it.
I’d happily stay here again before a flight and would recommend it to other travelers looking for comfort and convenience.
JJason2023Pros
Great location - a short drive to the waterfront and close to Table Mountain, Lions Head and the Botanical Garden where Uber will get you there quickly and for a good price.
Staff were very good
Breakfast was cooked very well and with good quality ingredients and a varied selection. It would be better if they had soft bread rather than the heavier one provided (althouh this could be a more European variety i havent come across before).
The room was homely, as is the whole building (a bit of a British Grade 2 listed building kind of feel).
Nice views over capetown in some rooms and a mountain view from the back.
Room has heating and air con for all seasons.
Cons
As mentioned in a previous review, the room is quite dusty so if you are messing around with plugs behind the bed or tv, it's a challenge not to breathe in the dust.
I think this could be a SA thing rather than the hotel itself but they only provide 1.5l of water which for a week is not enough, even for a solo traveller. You have to pay for any more. I have never come across this in 25 years of travel across 35 countries but again, i know there is a water issue in SA sometimes and I believe the tap water is drinkable (although I wouldn't attempt this as a tourist).
Bathroom towels not replaced - just left to dry which doesn't work particularly well in winter.
The photo of the hotel being near blue water is a little deceptive - obviously it is not near a beach and they don't suggest so but the body of water across the road is a water storage facility (currently empty) so don't expect tropical views. Having said that, if you get a city view room, the sunrise is right in front of you and a perfect time lapse opportunity as the scenery changes dramatically during the sunrise. Stunning experience.
Overall, I would stay again and recommend the hotel which is in a quiet location.
ZZeeinchinaGreat place. Amazing amenities. Wonderful location right opposite Canal Walk. Could do with an AC. Should have a reception at 9 palms, not having to go to the Crystal Towers to collect keys. Wifi password should be given to guests at check in