The room had a musty smell. Overall cleanliness, service, and breakfast were acceptable. Considering the location and the price, it was fairly average.
The bed was very comfortable, and the room was equipped with air conditioning, ironing facilities, a microwave, and a hairdryer. Towels were replaced daily. The only negative was the musty smell. Otherwise, it was good overall — conveniently located within walking distance of the city center and not far from the River Walk.
The staff at the hotel, and bar, were very friendly and helpful, it's a very nice place, but, the queen room was very small, which I wasn't expecting a very large room, but for the price I was expecting a little bit larger. and the bed was as hard as a rock. My room faced the Alamo and, through NO fault of the hotel, I was woken up at 6:30 on a Saturday morning to construction right outside of my window. It was a nice hotel but I would not stay here again.
Great location, it's in walking distance to the Riverwalk.
The staff was very friendly and helpful. The vale were very helpful getting us our vehicle every time we needed it and helped with our luggage. Great family game area with games like monopoly, scrabble, and chess. Cafe un hotel had giant pop tarts and amazing capachinos! The room was spacious, comfortable, clean beds, and cute mini fridge! In all, I loved my stay!
Everyone was so kind and helpful! The room was clean and comfortable. My only issue was with the tv. We wanted to have access to YouTube and other streaming services. Otherwise, it was a wonderful stay!
ผผู้เข้าพักEveryone was super friendly, our room was clean and “the best room ever” according to our kids. We were super happy with our stay and we will definitely return!
ผผู้เข้าพักThe hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if you’re tall, the shower head placement is not ideal—my husband is 5’10” and had to duck to use it.
We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready.
AArneHotel gut gelegen, sauber und ruhig, Frühstück war nicht so reichhaltig wie von Hampton gewohnt (kein Obst), Personal war teilweise nicht aufmerksam (Frühstück).
ผผู้เข้าพักThe hotel looks more run down than the photos portrayed. Homeless people just around the corner, and that made us a little uneasy... but they seemed to keep to themselves and posed no immediate threat. Wallpaper peeling in multiple places, shower curtain torn at 2 places where attached to the shower rod, wires under AC exposed and could pose a tripping hazard. The room is dark, with 4 lamps and one wall light by the door. The lamps just lit the room somewhat. The bathroom lights were also dull.
Beds were comfy. Shower was nice, needed a slip mat though. View out the back windows was awful.
And on Thursday nights and maybe the weekend, there's an outdoor band playing right next door, loud enough to keep you awake into early hours.
Only 1 of the 2 elevators was operating, and it broke down twice on two different days. The staff was very quick at getting it fixed, and it seems this is a common occurrence with a note on the wall giving a warning.
Breakfast was good, but bacon would have been nice.
The staff was amazing, sweet, and considerate of our needs. If you don't mind ”not new”, then this hotel would be nice for you.
Connie from TN
Stayed 3 nights