"Everything was going well until I had to deal with one of the hotel's receptionists during the evening shift. When I asked for a replacement room key because I had accidentally left mine in my room, she was rude, dismissive, and unprofessional.
I first tried to get a new key using the self-service kiosk, but it didn't work. I then asked for her assistance, and she reacted rudely from the start. She walked away, visibly annoyed, and returned to the reception desk. I followed her and provided all the necessary information, including a copy of my passport and my reservation, which was under my name. Despite having all the information, she kept asking me the same questions I had already answered several times and repeatedly told me, in a condescending and abrupt tone, that she couldn't find my reservation.
Her attitude was completely unprofessional and extremely impolite. This experience completely changed my impression of the hotel. Customer service is my top priority, and unfortunately, this hotel failed to provide even a basic level of courtesy and professionalism. For that reason, I would not recommend this hotel."
"Had our ”booked hotel” tell us upon arrival that they were closed due to still not having power restored post Beryl. They just did not notify us until we got to facility. So, that forced us to try and find a room for 3 immediately. Le meridien came to the rescue and had a very nice double queen room available. The place is beautiful staff was extremely nice and helpful: from the valet to front desk check in!"
"นี่คือเวอร์ชันภาษาอังกฤษที่เป็นธรรมชาติและเหมาะสำหรับโพสต์รีวิว: I stayed at Staybridge Suites Houston Downtown by IHG during my trip to Houston, and overall it was a great and worthwhile experience. The biggest advantage of this hotel is its location. Situated in Downtown Houston, it offers easy access to restaurants, attractions, and event venues. The rooms are spacious and come with a kitchenette, microwave, and a full-size refrigerator with a freezer, making it perfect for longer stays. The staff were friendly, helpful, and made the check-in and check-out process smooth and easy. Complimentary breakfast was included, and unlimited soft drinks were available, which helped save both time and money. The hotel also has a fitness center and swimming pool with all the essential facilities for guests who enjoy working out. The Wi-Fi was very fast and reliable, so there was no need to purchase additional mobile data. The only downside is that the breakfast menu can feel repetitive for longer stays, and the protein options are somewhat limited. However, overall, the hotel offers excellent value for money, and I would gladly stay here again on my next visit to Houston."
"It was a comfortable stay. Staff were nice and friendly when checking in. Basic style but I overall enjoyed my experience and would consider staying here again."
刘刘白子_lssGreat Service, Lovely Breakfast — but Room Noise and In-Room Dining Could Improve
I recently stayed at the Thompson Houston and overall had a great experience, especially thanks to the excellent service. Every staff member I interacted with was friendly, helpful, and professional. Their attention to detail really made me feel welcomed, and I was touched when they surprised me with a graduation cake — a thoughtful gesture I truly appreciated.
The hotel breakfast was a highlight. The food was fresh and well-prepared, and once again, the service stood out. Dining in the morning felt like a treat thanks to the welcoming atmosphere.
That said, there were a few downsides that affected my stay. The room was quite noisy, even late into the night. It was hard to relax or fall asleep with the amount of outside noise coming through.
Also, I ordered in-room dining on two occasions. On the first day, everything was great. However, the next day the fries were noticeably soggier, the salad was just a bowl of greens with six tiny avocado cubes, and — most concerning — the aioli on the side looked like it had already been used.
Overall, Thompson Houston left a positive impression on me, mostly due to its exceptional staff and quality breakfast. I hope they can improve the soundproofing and ensure consistency in their in-room dining service.
ผผู้เข้าพักI stay here 2-4 times a month when room rates drop.Fresh coffee in morning.No breakfast but alot of fast food places to eat all around here.Huge rooms with all amenitiesSoft bedsRoku TVs with cable..