Club Quarters Hotel in Houston

Only positive was the location being close to the venue my husband and I were going to. The room was so gross. Stains the sheets and a giant wet spot on the floor. Trash was left from previous guests and not cleaned properly. Rice and a fork were left on the floor. Nasty used towel was stuffed under the bed. I’m adding photos for reference.

great locations, great staff service, great breakfast! i will definitely come back to stay here again next time.

It’s was a nice hotel confusing hallways, didn’t like the check in process I quite like talking to a person when I check in. The room was tiny

Absolutely awesome stay and we enjoyed the access to everything around and the gym was on point 100%. 10/10 will recommend to everyone I know.

Excellent location - right in the center of downtown. The hotel underwent major renovation, so everything is kinda new.

The location is wonderful, very close to public transportation. Room is reasonable, and staffs are so nice.

Two separate sets of elevators. We were in the "house" section. Room was small and have never experienced 2 twin beds in a hotel until now. Location for price is good. I figured out too late that we could have taken the train/tran to the Convention center for $1.25 each way or $3 a day. There are 3 rail platforms less than a block from the hotel to take you north, south, east or west. Great bars and restaurant within walking distance.

Everything was going well until I had to deal with one of the hotel's receptionists during the evening shift. When I asked for a replacement room key because I had accidentally left mine in my room, she was rude, dismissive, and unprofessional. I first tried to get a new key using the self-service kiosk, but it didn't work. I then asked for her assistance, and she reacted rudely from the start. She walked away, visibly annoyed, and returned to the reception desk. I followed her and provided all the necessary information, including a copy of my passport and my reservation, which was under my name. Despite having all the information, she kept asking me the same questions I had already answered several times and repeatedly told me, in a condescending and abrupt tone, that she couldn't find my reservation. Her attitude was completely unprofessional and extremely impolite. This experience completely changed my impression of the hotel. Customer service is my top priority, and unfortunately, this hotel failed to provide even a basic level of courtesy and professionalism. For that reason, I would not recommend this hotel.

I stayed at this hotel during the World Cup, and it was really wonderful. It's in a great location with good access to transportation. The breakfast was also delicious, and I was satisfied.