โรงแรมซาซ่า ย่านพิพิธภัณฑ์ฮิวสตัน

Location not very ideal

Great location especially since we spent time at museums. Room was dirty. Cleaning supplies left in room when we first entered. Went to bathroom and clump of hair left on toilet seat. This property is nice but a bit over rated I believe.

The rooms are outdated. The restaurant is only able to split tabs equally and only up to three ways, because using a calculator is hard I guess? Also, a candy bar costs $8. Not worth the high price. The staff was very nice.

Having stayed here before, my husband and I booked a Queen room for 3 nights and prepaid in full. When we arrived we were given a room with one twin bed pushed against the wall in a room the size of a service closet. We went back to the front desk and were told "******* reservations are never guaranteed" and that there were no other rooms available. We had to find another hotel at midnight after a hellish day of travel. The man at the desk offered no help and no apologies. And now, the cherry on top, the hotel has been holding hundreds of dollars for incidentals on my credit card since November 7th despite the fact that we didn't stay there. Hotel Zaza used to be great but this experience has been anything but great.

Room was great and housekeeping staff was friendly. Restaurant staff was friendly, but a little off their game compared to past visits (not quite as attentive, problems getting drinks made right). The butler pantry was not as well stocked as in the past and no charcuterie board when we arrived. Still a good visit, but not quite as special as in the past.

Wonderful hotel. Staff is amazing. Daughter had surgery and they went out of their way to help out