This was the best hotel trip I've been on since my cancer. The customer service was Awesome!!! So much interaction with the staff during our time there. From checking in to breakfast and the bar host down to the cleaning staff made our stay so much enjoyable. Thank you all we needed that. And on top of that it was our 17th wedding anniversary.
Check-in was great, room appeared clean upon arrival but when you take off your shoes it was bad. House keeping comes very early in the morning and leave at lunch so those of us who work late at night don't get the luxury of a made bed, fresh sheets or, clean towels. Breakfast had 2 options but it is based on first come first serve. All in all..... Not satisfied at all
This isn't bad at all for the price. The floors and toilet were clean, and there was a pleasant scent. I would recommend this hotel if you are on a budget.
I had a very nice stay. I was there for business. My room was very clean but I walked to the ice machine just across the hall and my feet got soaked. Nothing worse then wet socks. Must of had a machine leak because in the morning they had towels and a blower on the floor. Stuff happens. I like that there was someone there attending at all times because unfortunately the area needs some City Clean Up. Again, not the Hotels fault but I appreciate them looking over the parking lot. Sure would have liked a coffee maker.
I will stay there again.
ผผู้เข้าพักLocation was very convenient, rooms were clean beds very comfortable, housekeepers were really friendly and they greeted us and asked us about our stay, the only downside was that we got there at midnight and the shuttle lady was kind of rude we were really exhausted after traveling for more than twenty two hours, that was the only complaint that we have other than that was pleasant stay.
ผผู้เข้าพักReally beautiful hotel, very professional staff and amazing breakfast spread. Parking in the garage was a little bit much for $35 a car times two
ผผู้เข้าพักThis hotel is in the area near where I needed to be this weekend and it was clean. I will be staying again as I will need to return to the area.
I did have a mishap in that housekeeping cleaned the room but didn't make the beds. I had to leave to get to my performance venue about an hour after checking in, so I went to tell the front desk. The receptionist was very accommodating in getting someone up to my room ASAP, and they were made when I later returned. Thanks!
Also, I think one of the elevators isn't working, so you might have to wait a little longer. Had I stayed longer, I would have found the stairs.
Ggmartin212This is a very good location for downtown K.C. The hotel lobby very nice. We ate dinner at the restaurant in the hotel and the food and service were very good. The only complaint here was that the attached bar was very loud and the restaurant ambiance could be redesigned to be more comfortable and intimate. There was a group of about eight people at a large table near us that were having load discussion that was distracting for us but dealt with it.
The room was small but the renovation was very nice, bathroom was big with a nice tub/shower that my wife enjoyed a epsom salt soak. My only complaints are that there is no fridge or microwave to heat coffee. Also, they use the old style coffee two cup coffee maker as most hotels have now gone to keurigs. The hallway noise is very noticeable and the room-to-room noise is as well. We could literally hear the conversation in the next room. One thing that I really dislike is the lack of a ”do not disturb” card for the door and as expected, the housekeeper was knocking on the door at 9:00 a.m. to clean the room even though checkout is at noon! I'm sure there are much better and newer hotels but if you are looking for a reasonable place to stay in the heart of downtown K.C. this is a good choice.