Holiday Inn Express & Suites KANSAS CITY SPORT COMPLEX AREA by IHG

Check in was easy. When we arrived to our room it had a strong air freshener smell and the temperature was warm. We went to turn on the tv and the hdmi and cord for the tv were missing. I called the front desk and they came up immediately and fixed the tv. He informed me that they had just deep cleaned and painted the room. Once the tv cords were found I took off my shoes. I noticed the floor was wet. I assumed when they deep cleaned they shampooed the carpets. Didn’t sleep very well because the people upstairs sounded like they were wrestling or bouncing balls. Called the front desk again to inform them of the noise and they took care of it. It did take all night for the room to cool down and the air kept shutting on and off. It wasn’t an awful stat but could have been better. Oh and the breakfast wasn’t very goood.

I come here a lot and I will just stay here

It worked for what we needed it for, but I wouldn’t stay there again. Old and worn, plus a huge brown recluse spider in the sink. 

Asked several times for towls for the pool, was told they would bring them but never did. Also needed towls for the room family of five but they only gave us 3 never received them either. They blankets on the bed were stained

Lots of hot water but the locked liquid body wash soap bottle rack wouldn’t pump anything out. Same for shampoo, conditioner, lotion, etc. Free breakfast with broken pancake machine having Home Depot clamp on it just in case you didn’t notice it has no power. The juice and drink dispenser only served watered down water but they had iffy tasting “juice” in a pitcher. Not sure

The room was decent, but there was a strong oder in the hallwy. Like spicy food was cooking on the floor I was on.

Room had a strange or odor. Appears staff tried to cover it up with air fresheners - but it didn't work. Smelt like food had been cooked - curry or other strong type.

My first wrong impression was upon entering the hotel. No one greeted us as we walked up to the desk. The guy just kind of looked at us. We finally got our keys and my son ask where Room 030 was at in the hotel. An older man was sitting at the desk counting change and he said "Basement" in a not very nice way. Yes, they put us in a room in the basement not far from the laundry room at the very end of the hall. I believe we were the only guests down there! The room smelled a little funny, the carpet was stained and looked dirty, and the bathroom was in terrible shape. It looked like they had tried to paint the bathtub and the paint was all bubbled up, the sink dripped, the wall by the bathroom was all moldy, and old and ugly looking. The bathroom needed to be completely renovated and cleaned!! I didn't even feel like it was very clean. I've never been treated this way before!! We've stayed at Holiday Inn Express hotels quite a few times and have never had a problem. We almost felt like we were being discriminated against!! The rooms weren't cheap. We paid good money for a very cheap-looking hotel room. Such a disappointment!!!

When we arrived, we had to wait 15 minutes for a staff member to show up at the front desk. Once we checked in, our room was in a basement. The layout was strange and we were right next to the elevator shaft. The bathroom shower was not clean, and the fact that all the amenities like lotion and soap were locked to the wall was pretty weird. We were very glad we only stayed one night and hurried out of there in the AM.