"The Spa and Wellness Center was very clean and enjoyable, offering a great variety of relaxing amenities and an excellent gym.
Unfortunately, the room was not prepared properly. The duvet cover was not fitted correctly over the blanket, and some bathroom essentials like toothpaste and toothbrushes were missing. It felt as though the room had been cleaned and prepared in a rush. Additionally, the furnishings and room installations were outdated and lacked modern features.
Another issue was the staff’s lack of commitment to providing good service. Many employees did not use English in a professional manner. However, I do not believe the staff was unfriendly; it seemed more like an organizational problem affecting the level of service.
Overall, I enjoyed my one-night stay, spending most of the time in the Spa and Wellness Center. The location is also very convenient, with the Hilltown Mall right next to the hotel and easy access to Sabiha Gökçen Airport via Metro/Taxi.
In my opinion, the price of the stay did not match the expected quality."
"Hi
We suffered a deep cut to my leg while using the hotel pool. This injury was caused by a damaged pool ladder or poor quality that had not been properly maintained.
The situation was made worse by major safety failures:
No Medical Staff: There was no lifeguard or first-aider at the pool to help me.
Staff Misconduct: The pool supervisor on duty ignored my bleeding injury and meaningful assistance.
Thanks,
Ashraf Abouseadah
Sahar Abulaal"
"В целом отель на 4. Чистенько, без изысков. Завтраки однообразные, но вполне нормально. Станция метро рядом. Нужно было остановиться в этом районе, поэтому выбор осознанный."
"Чистий та охайний номер але сервіс залишив не дуже враження приїхавши з чоловіком та дитиною ми не отримали відразу до номеру третій набір рушників та постіль щоб зробити спальне місце для дитини ( бронювала з урахуванням того що з нами дитина відразу ) піднявшись до номера відразу коли пройшли задуха неймовірна в номері але кондиціонер справився з цим десь через пів години та в загальному персонал привітний чемний та намагався надати максимум після прохання на праву до них 😊"
AArtemit was fantastic weekend. We came for concert, but found this district very cute: a lot of specialty caffès, local cousine, friendly people.
Waiter helped us to schedule our last day – we left our bag on reception and went for lovely walk before went to the airport.
Place is nice, restaurant on 5th floor where we had a good breakfast, also has a nice view. Will be back ;)
ММадиตั้งอยู่ใกล้อิสตันบูลคุณสามารถไปอิสตันบูลได้ด้วยรถบัสหลายสาย ฉันใช้รถบัส 336 (., A และ M) สตูดิโอนั้นดีแต่คุณต้องขอให้ทำความสะอาดห้องไม่มีใครสนใจป้าย
AAkif.My first night was a disaster because my room's power supply kept cutting off and they took almost 3 to 4 hours to fix it, due to that I couldn't sleep the whole night and my morning plans got wasted too. I asked the hotel manager Mr.Arda to give me an extra night, (he refused), airport transfer on my checkout date , (he refused) , room upgrade, (he refused) , Then Mr Arda promised us a complimentary dinner at the rooftop restaurant and that was amazing .My initial plan was to stay 3 nights but then I extended it for 2 more nights because of 1 man Mr.Karem at the reception , the nicest guy of the hotel , Mr.Karem and Mr.Arda helped us alot and supported us in every aspect, but sorry to say all the other staff members there had just 1 answer. im sorry we cannot help you we cannot help you , I'll definitely visit again, Thanks to Mr.Arda and Mr.Karem ❤️ and lastly thanks to Mr.Servet who told us about the free shuttle service provided by the hotel which takes us to Taksim .
Thank you, Double Tree
Regards Akif