Ridiculous staff and wasn't helpful at all. They doesn't care about you at all. I booked my stay in advance with full payment. However, when we reached hotel, ladies on reception said we don't have your booking in our system. We have one lower category room without seaview. You can stay there or you can CANCEL the booking. This is the least you can expect on your first day of your holiday. So without any other choice and we accept it. When we entered that dark loft room. It was Stinky🤢. I immediately rushed to reception to change that room. They said we will only change that room if you haven't use the toilet or room yet. The bedsheet was marked with stains and hairs on it. I wish I could have clicked pictures. I think they give that room to someone as it is. They moved us to other room without Seaview, but room was okay.
Next day, they did change our room to seaview but it was standard room not deluxe which we paid for. Room and toilet area was small. Toilet was dirty, I will attach the pictures. Only pictures I have. I can compare it with our previous room, which was more spacious and bathroom was spacious too.
Lady on desk offered 30 minutes hamam complimentary on the first day of checkin, which was never left in handover book and hotel staff never cared to arrange it for me and on our last day when I asked for it, nobody knew nothing about it. Reception guy said will check with colleague and it took him ages to confirm I asked around 9-30 to 10 and he came back to me after 12-1, which was our time to go out to explore the city.
One more thing no telephone connections in the room. You have to walk to the reception to ask for any help. Absolute horror. I don't know how they get 4* rating, when the service is not even close to a 2* Hotel. We spent money on deluxe room which we never get even for a day and no compensation for that.
Save yourself from this hotel and you can find another better deals. Correct spelling and grammar mistakes
Here’s your corrected version with improved spelling, grammar, and readability while keeping your original tone and meaning:
Ridiculous staff and not helpful at all. They don’t care about guests whatsoever. I booked my stay in advance with full payment. However, when we reached the hotel, the ladies at reception said, “We don’t have your booking in our system. We only have one lower-category room without a sea view. You can either stay there or cancel the booking.” This is the last thing you expect on the first day of your holiday.
With no other choice, we accepted it. When we entered the dark loft room, it was stinky 🤢. I immediately rushed back to reception to ask for a room change. They said they would only change the room if we hadn’t used the toilet or room yet. The bedsheets had stains and hair on them. I wish I had taken pictures. I honestly think they gave the room to someone else just like that.
They later moved us to another room without a sea view, but at least that room was okay.
The next day, they changed our room to a sea-view room, but it was a standard room, not the deluxe room we had paid for. The room and bathroom were both small. The toilet was dirty — I will attach the pictures, which are the only proof I have. I can compare it with our previous room, which was much more spacious, including the bathroom.
The lady at the desk offered us a complimentary 30-minute hammam on the first day of check-in, but it was never written in the handover book, and the hotel staff never bothered to arrange it. On our last day, when I asked about it, nobody knew anything. The receptionist said he would check with his colleague, and it took him ages to get back to me. I asked around 9:30–10:00, and he only came back around 12:00–1:00, which was already the time we planned to go out and explore the city.
One more thing — there were no telephone connections in the room. You had to walk to reception every time you needed help. Absolute horror.
I honestly don’t know how this hot
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