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Wonderful hotel, close walk to Funchal Centre and old town. Superb on cleanliness and really comfortable beds. Great little extras like free bottled water, the staff are so friendly and helpful, the people at desk always greet you warmly on entering and are so helpful. This is really a great find, I would highly recommend!

Wonderful experience and the best hotel during our stay in Madeira. Perfect price and value proposition with a staff who are really customers oriented and friendly. Smaller hotel what is never overcrowded. Nice charming design elements. Very good breakfast with selection of local cheeses and meat. Real juice would be the only needed improvement and some pastel de Nata for the breakfast would add to the mandatory Portuguese experience. Otherwise 100% perfect stay. Excellent swimming pool with sea water. Yes. The rooms are somewhat dated but super clean and comfortable. I didn't came here to see golden chandeliers so l was super satistied! Excellent location and direct sea access. What more could one look for??

We stayed in the hotel with group of friends. The experience was really nice — rooms are clean and design are interesting and cozy. You will have breakfast in the other hotel next door and it’s delicious. Also you can use territory of other hotel — there are really nice lounge zone, pool and sea-view. We enjoyed. Only one thing was disturbing — if you want to sleep with open windows it can be really noisy. Because of the buses (going from early morning) and loud people (who were singing and screaming drunk). But if you close the window everything is perfect. Thanks

Everything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…

บริการและอาหารดีมากพร้อมวิวทะเลที่สวยงามและสระว่ายน้ําอินฟินิตี้ โต๊ะพูลดี แต่มีกิจกรรมไม่มากนักใน Teen Club ห้องอบไอน้ําไม่เปิดให้บริการในระหว่างการเดินทางของเรา โดยรวมแล้วเป็นการพักผ่อนที่ดีและผ่อนคลาย

Я выбирала отель с видом на океан по доступной цене. В итоге, нашелся отель с очень просторными номерами, панорамным окном, кофе/чай, удобной ванной комнатой с биде, большим балконом. Единственные моменты: раздельная кровать для пары и слабоватый душ. Шум ночных волн на любителя:) Нам пришлось закрывать дверь на балкон, хотя и так было довольно шумно. Сервис очень дружелюбный.  Завтрак вкусный и свежий. Много выпечки, напитки, нарезки и горячее.  Не ожидала, что будет бесплатный трансфер до центра и обратно. Абсолютный плюс этого отеля, потому что находится он не в шаговой доступности от центра.  Виды, чистота возле отеля, свой пляж - это потрясающе.  Далее мы проживали в частном секторе и много что посмотрели на острове, но первые две ночи в Orca Praia остались в нашем сердечке💘 С уважением,  Елена из России

Um grande agradecimento a grande equipa do hotel Golden Residence. Desde a garrafa de espumante até aos pequenos gestos como a oferta de rebuçados no check out a nossa estadia foi excelente. A piscina interior e o banho turco são um must além de piscina exterior. Os quartos são grandes, com sala e kitchnete faltando apenas a TV no quarto. Muito boa localização.

A lovely Hotel, with a high level of service and a great restaurant an amenities. The location is only good for those willing to taxi or drive to Funchal- otherwise it is a 30-35minite walk, allow more time for the way back all uphill. The decor of the rooms is dated- very 1990s in style, the carpet is wearing thin in places. The pool side area is nice but could benefit from a modernization to make the decor match the level of service. Can't fault the stay otherwise. Shout out to Sandra, the Maitre 'd, D for her amazing level of service. Obregado!

The hotel is beautiful and super homey, you can get to the city centre really easily as there is like 3 different buses and one that is less than a 3 minute walk away from the hotel, the staff are kind and friendly, we initially got given a room right next to the entrance, due to the really thin walls it was unfortunately really loud, but the staff moved us to a much better room with no problem at all, the rooms aren’t super clean as there was some hair left after cleaning and a bag of medicine another guest had left, but it’s an amazing hotel and I’ll be staying here again next time I visit. The pool is not usable (extremely dirty) and the breakfast and coffee are way too much for what you get.

The dining room -I was there for the breakfast- is an old one, not so inviting. The breakfast-selection is not so good, as a vegan or vegetarian you can't choose much (only beans & bread), the coffee is okay but not tasty, the juices are not fresh & sugary. There is no big pot for cooking, for two persons it would be good to have one. The bed is good, the fan does its job, the bathroom is big enough, the balcony practical. The location is near to the busline, 30min to walk to the center & there is the Lido promenade (with some places to swim) to the next small city with a small light tunnel for pedestrians, there you can hear/see the surf :) The opening times for the pool are too late in the morning and too short (8.00-20.00). The female staff at the reception with the glasses (saturday evening), didn't manage my wake-up-call for the next morning (the staff at this day showed me that he had no notice for a call), thats not a good one, because sometimes you have to depend on it.