Through MAKEMYTRIP i booked, initially was little worried as it was service apartment and I am coming with family. But, the stay was pleasant, rooms were looking very nice and clean. One of the most affordable service apartment i have come accross. Staffs were so polite and treated with utmost respect. Definitely I would recommend for my friends and also will try to book for all my upcoming trips to Chennai.
The lobby ambience was pleasant with ample spaces. We have given a great hospitality upon our arrival and check in. I did enjoy the roof top bar as well as bar by lobby. The food was pleasant with mostly are Indian food. Pastries and few other western foods are also well prepared. Am sure will stay here in my next visit.
Hotel Outlook looks good, the hotel had a name change. The room I stayed, Deluxe twin room, was in run down state with cockroaches and stained towels, bed sheets and pillow covers. The shower room is crammed. Overall average experience.
I didn't have a pleasant experience the moment I stepped in. Took a flight from Dubai and arrived around 10pm. There was an event going on and the whole place was blasted with loud music. As you can see from the photo, it was open concept and music was loud even to 8th floor ! But fortunately, once door closed, it was quiet.
Many areas were lacking but the hotel personnel were very sincere to make amends.
The hotel had many small touches which made my stay comfortable. Overall, it was good stay!
Good service at the breakfast and clean room service at front desk could be better especially one of the lady manager could improve on her attitude .
Good location easy access to the oto transport
I was transiting in India for 24hrs by myself and I had the best time here. I did not leave the hotel because I relaxed at the hotel. I went and used the spa and it was so relaxing.
I had lunch and dinner at The Southern spice restaurant and for both meals I was attended by Bala and Shafi who were so attentive, polite and wanting me to have the best experience. For dinner, I listened to Bala's suggestions for dinner options and it was worth it, he kept checking on my table and filling up any items.
I would definitely stay here again, the staff are so polite and always wanting to help out.
NNick SelvanAs always everything was good from the beginning... the check in till check out. The breakfast which wasn't quite the usual during our last stay there were totally opposite this time... understood there was a face-lift refurbishment work carried out at the restaurant the last time and as such it was excuseable..This time around the hotel had exceeded our expectation for both the service standard and eloborate buffet breakfast readied for the guests. We would like to thank all the restaurant staff in particular the restaurant manager SK Allarakha for making every morning as a start of a pleasant day with all the courteous services extended to us by him and his lovely team..This has prompted my family to celebrate my 60th birthday in the morning of 16/1/2026 before their departure for flight.Thank you for a great and courteous service shown to my family and i.We will definitely choose to stay at the TRT again the next time around. Way2go all... Cheers!
ผผู้เข้าพักWe stayed at Trident for 2 nights. They added an extra bed for our child, so the room was very comfortable. Rooms are solid, there are some flaws, and they are not new, but the hotel is excellent, and the service is extraordinary. Breakfast is a must, don't skip it as it is wonderful.
Jjp68It's not that great. They need lots of improvement in service and the rooms need some renovation as the wardrobes n carpets look old. it will also be better if they use some room freshener or candles with fragrance as the room doesn't have a pleasant smell. Overrall, it's not that great for a premium hotel.
BBharathaninNZI would definitely return here. Overall, very good value for money.
The breakfast daily and the staff were truly exceptional. The room was good, everything worked and in-room dining that is 24/7, was excellent. We arrived at 2am and the food, at that time, for famished travellers was truly appreciated.
Thank you Holiday Inn. You have excellent staff and hope you are valuing them. Staff farewelled us on our last day!!
I did not give five stars for cleanliness as the toilet seats could/ should be cleaned better.
ผผู้เข้าพักLocation, good, amenities, average, rooms, cleanliness, bath etc, good, coffee shop only for breakfast, average, the quality, spread, and taste need improvement, no lunch or dinner possible or available. However for the price you get value.
VValentine56My wife and I stayed there for 3-days in mid July, overall stay was good and pleasant and we take this opportunity to thank Mr Ramar (Manager @ Cilantro) who was not only polite and professional, he went the extra mile to help us out in a complex situation that arose on our 1st day.
A well deserved PAT for Mr Ramar in exhibiting his professionalism
But I cant say the same for the Travel Manager Mr Balaji who vehemently refused and not even seeking any other avenues or alternatives to assist us, totally
no empathy shown at all bearing the fact that we being tourists cant access to all your facilities
This we consider a major setback as its reflects horrid customer service