The Raintree, St. Mary’s Road

การบริการเป็นเลิศ - เรามีเที่ยวบินตอนเช้าและต้องออกจากโรงแรมตอน 6 โมงเช้า เจ้าหน้าที่แผนกต้อนรับสังเกตว่าเราจ่ายค่าอาหารเช้าและเตรียมอาหารเช้ากล่องเล็ก ๆ น้อย ๆ ให้เราในตอนเช้า ช่างคิดนัก! สิ่งอำนวยความสะดวกก็สะอาดและเป็นระเบียบเช่นกัน! จะกลับมาอีกแน่นอน

Worst place to stay Avoid to maximum MOstly north indians works there And They are super rude.Mostly at check in area And even breakfast nothing wow There are no nearby proper restaurant Or Mall as well The room amenities is So basic.We stay three person But only available One toothbrush and the room wasnt neat. Price expensive And So called 5 star But trully scam .Sounds Just like Plain 3 star hotel

This an excellent hotel with excellent friendly service. The food in the Colony restaurant was excellent. I really enjoyed my stay and would go back.

Returning to this location after eight years, I was hoping for the same 5star experience I once enjoyed. Unfortunately, it’s not quite what it used to be, and the property is beginning to show its age. On a positive note, the staff were warm and courteous throughout—from the reception to the restaurant team. Their professionalism and friendliness was a highlight of the stay. The restaurant manager Nazim was helpful. However, the room was disappointing. Upon entering, there was a strong musty odor. When I mentioned this to the front desk, I was told all the rooms have this smell and that it would dissipate in about 10 minutes—but unfortunately, it lingered. It seems guests may simply become accustomed to it over time. Not me.. lol. The Colony restaurant offered a decent breakfast, though dinner not that much. It felt overcrowded and cramped, and the buffet menu was not the greatest, with food quality was just average. The key strengths of this location remain its convenient setting, friendly staff, and ample parking. With some updates and improvements, it could once again live up to its former reputation.

Had a pleasant stay for 3 nights. The room was spacious and super clean. Breakfast could not be better, they had a live cooking station for orders to cook, a variety for everyone. We went for drinks at the terrace on our third night as it wasnt raining and was accompanied by a live band. Recommended place to stay if you're planning on netflix and chill in the room.

1) Immediately on booking, was asked by the Hotel to do an online check in providing KYC docs - so that on arrival at hotel, room allocation will be smooth and speedy Sadly, Mr. Dhanush at the FO insisted that we go through the whole KYC formalities once again - when asked what happened to the on-line check in, he had no reply. All he was interested in doing was to peer into his computer screen, muttering something under his breath. The scanner that he was trying to use to get a copy of our KYC docs was not working - more delay. His colleague standing next to him was most reluctant to help him out. Took us all of 20 + minutes to get a room allotted. 2) The room was booked for 2 adults. Only 1 bath towel + 1 hand towel was provided. The bath towel had an ugly red stain in one corner - obviously either unwashed and recycled or improperly washed. The shampoo and bath gel containers were EMPTY. Other toiletries normally found in bathrooms were missing. Had to complain few times to Housekeeping and Front Office with little effect. Only a threat of a GOOGLE review of the pathetic state of affairs in the hotel brought instant redressal of the various shortcomings. The lady looking after Housekeeping has an excuse for every shortcoming - laundry is outsourced, room boys not diligent in doing their jobs, blah blah blah 3) The swimming pool, that was to open at 6am, required a complaint to the FO before an unwilling staff came to open the pool. The tap to operate the shower was dysfunctional. No towels are provided. No bath gel to wash off the pool water chemicals was provided. WHAT A COME DOWN FOR A HOTEL THAT ONCE BOASTED OF SUPERIOR FACILITIES THAT ATUALLY WORKED!!!!