The hotel itself had no faults. The issue we had was checking in. We did not receive information that we needed to download an app to check in then also needing to upload a passport photo, for someone who traveled a few hours up the road not thinking I would need my passport, soon got that sorted. Then in the evening when we came back to find the pin for our room stopped working, this was soon resolved but very inconvenient. There is no reception so had to be done over phone
I really enjoyed my stay and the hotel was in very good location , hotel was lovely and the massive selling point is the pool and spa , excellent facilities and friendly staff
Only downside was the breakfast didn’t provide many vegan or allergen friendly items and that the heating wasn’t very regulated and felt a little ill front being too overheated in the room and no ventilation
That being said I like love to come back as it’s so close to the sea. The view was amazing xxx
Friendly staff at hotel, comfortable bed. We were missing remote for tv but when asked they found one for us, tv very small, bathroom door broken , lampshade missing on wall and headboard in not great condition (room 15), furniture damaged (dressing table) plug in air freshener empty. Cleaner topped up on our sugar when asked and gave fresh towels , clean cups and glasses. There were some stains on the bedding , our bedding was not changed over our 3 night stay . Shower door had mould on the bottom of the glass door . Cant fault the staff or the bed or the location ad walking distance to see front and to the centre
ผผู้ใช้ไม่ระบุชื่อIt was a decent stay and at off peak for £80 on a Saturday it’s not too bad. It’s a nice area of town and near to everything whilst still being quiet. The key code system as helpful asyou could come and go at any time and no check in process was needed.
The room was a reasonable size but the bathroom was very small and tight. The room gad basic creature comforts like soap, small shower gel/shampoo pots and hot drinks facilities.
The overall cleanliness was fine but the extractor fan in the bathroom was very dusty and the shower could’ve been cleaner with some hairs in it. The bed and key hygiene elements were clean though. The floors were quite thin so you could hear neighbours at times and the room could’ve done with a blackout blind really.
If it was cheap to stay again I’d consider here, but I wouldn’t pay more than I did given the overall experience as some basics were overlooked as mentioned. Hopefully the feedback is constructive.
Llann94High hopes but this feel quite short in a number of ways. From the photos the room looked lovely and this did match up. However it did become apparent that aesthetics have been prioritised over other aspects. The pub/club opposite was still incredibly noisy at 2am (on a Tuesday) with the windows doing nothing to muffle the noise. There was fast food rubbish found next to one of the beds from a previous occupant, and this was quite a large wrapper that would have been difficult to miss during cleaning. Communication around bed preference was not good at all, I had specifically asked for a king (and have the evidence of this in my booking details) yet on arrival twin beds were set up. When I raised this with the company, there was no offer of rectifying this, instead I was told more than once that this had been the request. To add insult to injury, our neighbours in the room next door invited some friends to their room and it seemed they were having their own party at 3am with shouting, giggling and loud music and more than 5 in the one room. We knocked on the door in the end to request some quiet as, with the club outside, we were completely surrounded by noise. One small plus point that, once we managed to get to sleep, the bed (albeit the twin I hadn’t requested) was very comfortable.
ผผู้เข้าพักEasy to book via Trip.com, reasonable price for room with ensuite in great location. I liked the decor and the bathroom. Lovely clean fluffy white towels, good wifi, password clearly indicated, useful blackout blind, HOWEVER, the lights were falling out of the ceiling, bedside lamps were sort of attached to the wall, very wobbly and dusty and the bed was cobbled together from two mismatched divans so that there was a downhill slope towards the head end of several inches. I have never seen anything like it. I slept for an hour or two using the pillows to prop me up, but still woke with all the blood gone to my head so I had to sleep upside down on top of the bed. A bed to sleep in is THE basic requirement for a hotel room, so really guys, install an actual bed!!!!!!