Good location close to the city centre BUT the top (fifth?) floor with endless stairs. I almost collapsed while climbing the stairs with a heavy suitcase. NO LIFT! The room was clean, same as on their pictures, but shared facilities were basic and not very comfortable. People seemed also kinda weird. I wasn't alone so that was okayish. But I wouldn't recommend it for a single female traveller.
Если вы хотите жить в самом центре Еревана и при этом не слышать шума городской жизни, то Maison Heritage Hotel — именно тот отель, который вам нужен. Я прожила там две недели, и за это время стены отеля стали почти родными, как дома.
Особенно хочется отметить дружелюбный и внимательный персонал — своей заботой, теплотой и искренним отношением они буквально заменили мне семью на время моего пребывания. Всегда готовы помочь, подсказать, поинтересоваться, всё ли хорошо — такое отношение встречается очень редко.
В отеле очень уютная атмосфера, красивые интерьеры, чистота, тишина и ощущение спокойствия, несмотря на то, что ты находишься в самом центре города. Рядом всё — рестораны, магазины, достопримечательности, можно везде ходить пешком.
Если я ещё раз приеду в Ереван, то без сомнений остановлюсь именно здесь. Это не просто отель, а место, куда действительно хочется возвращаться.
Чистое, аккуратное место, рядом несколько магазинов и недалеко находится метро. Но больше всего понравился сервис, очень доброжелательная и приветливая хозяйка
Отель понравился, занимает третий этаж жилого дома, заходить через домофон подъезда, вывески нет, только надпись на домофоне. Отличное расположение. Вежливые администраторы. Был улучшенный номер, просторный, две комнаты, в одной кровать, вторая диван со столом. Чисто , свежее белье, работающий кондиционер и на подогрев тоже.
ผผู้เข้าพักI’ve never written a bad hotel review ever in my life, but unfortunately, here it goes. It’s a shame since other past reviews are very positive, but I need to be frank and honest about my experience and will be diving the ratings according to subcategories so that it is fair, since some aspects of the stay were great and some not so much.
Check in process: 2 stars
This is not the ‘typical’ hotel entrance where the lobby is on the ground floor. The floor in which you enter is 1/f. The floor of the hotel is 4/f, but this is clearly stated as a signage at the entrance (see photo attached).
Upon arrival, I went towards the hotel entrance . There, I stood in front of an operating system, where guests would need to enter the hotel using a key fob. Of course, I wouldn’t have this key fob at hand at check in. There are no clear instructions in any language above the operator stating how you should call the receptionist using the operator to open the door for you (refer to attached photo). Thankfully, a passerby was kind enough to help me call the receptionist and asked her to open the door for me. It is also better to have mobile data at hand so you can communicate with the staff via whatsapp text/call if you cannot enter, since I think this is the faster means of communicating with guests.
When I checked in, I explained my confusion to entering the building. I told the receptionist lady that I couldn’t enter since there are no instructions in any language above the operator. She then had the audacity to tell me that there ARE indeed instructions above the operator im English, and I should have followed it. Again, the photo I attached shows no such instructions, so I do not comprehend what she is talking about at all.
Upon departure, I voiced out these issues, and the more reasonable receptionists said that they usually send these check in details via email, though I had not received such email(s).
Noise level and disturbance: 2 stars
My room had really thin walls and you can easily hear people passing through in the hallway. I got to a room with a balcony and up until 2 am, I still continuously heard 2 women talking loudly non-stop in the room next to me. To attempt to put a halt to this, I called the receptionist using the calling button thrice in my room, since the initial receptionist lady who checked me in said they provided 24 hour service, and to my dismay, no one bothered answering me.
I had to personally take matters into my own hands and asked them to keep it down.
Room and amenities: 5 stars
In terms of amenities provided within the room and how it was renovated and all, it deserves 5 stars. It was clean and the amenities provided were plentiful for a short stay.
ผผู้เข้าพักХостел расположен в центре города, удобно везде ходить пешком. Весь персонал очень дружелюбный. Очень хороший разнообразный завтрак со множеством и овощей и фруктов.
ผผู้เข้าพักGreat location and good breakfast. However, there's only one lift, so expect some waiting. The hotel is undergoing renovations, which makes it a bit messy and dirty.Hopefully, it will look much better once the work is done.
I recently booked a private tour through hotel to visit Khor Virap, Noravank, Tatev Monastery and the Aerial tramway. While I appreciate the arrangement, I wanted to share some concerns about the experience.
The driver did not provide any information about the destinations and only drove us between locations. Additionally, he dud not wear seatbelt, which led to a police stop and issue a fine. This was quite unsetting for us. The trip was cost AMD 99000.00. The driver never offer or stop for lunch and break.
We hope the hotel will take this into consideration to ensure future guests have a safer and more comfortable experience.
GGENNADIIОтличный отель с удобным расположением в центре . бронировал как транзитный , но смогли и погулять по городу . Достаточно комфортное размещение все доброжелательны . Нареканий на персонал нет . Хороший завтрак разнообразно вкусно удобное время , даже успели перед экскурсией поесть. Спасибо
ผผู้เข้าพักI made this booking for a friend, and I’m sharing his review on his behalf:
“I’d definitely stay here again. The room and bed were clean and comfortable, and the hotel was impressively quiet. The Wi-Fi was strong, the reception staff were friendly, and I loved the daily variety of warm breakfast options.
The only downsides were a couple of broken lamps (so the lighting was dim) and a dead battery in the room safe. However, given the excellent price, these were minor issues. Highly recommended for the value!”