Having spent eight nights there very recently, we view this Hotel Restaurant as actually being two separate entities, with the hotel accommodation being a poor second, sheltering in the reflected glow of the restaurant and its Michelin starred food. Tellingly, on our return to the UK the Hotel Restaurant wrote and asked us to comment on our experience ….but they provided two separate links - one for the food and one for the hotel accommodation, confirming to us that they see them not as one unity but two separate parts …with differing standards. They urged us to complete their questionnaire, as they are … “intending to make big changes over the next three years”. I hope the hotel side of things is specifically included in those plans. We had a deluxe suite. Do please check their website section on rooms and you will spot that the room’s furniture includes a settee. However, we only had three small, uncomfortable upright chairs (“style Van Gogh” as my wife said to the Italian lady on Reception) to sit on. When we thus enquired, we were told that new furniture had been ordered but had not arrived. So, to relax and read a book - especially during the storm and heavy rain last Tuesday - we had to sit on the bed or sit outside on the (very narrow) balcony in the heat. As to a warm welcome, we arrived early and our room was not yet ready: fair enough. So we were directed to sit on the grass on deck chairs for two hours under a sun umbrella - which was lucky as the heavens opened up that Friday afternoon and it rained hard. But … there was no “…please come into the restaurant and wait in comfort” or “…might we get you a coffee” or “..do you need to use the facilities? We were simply left there. So we sat in the rain until 3pm when our room was handed over. And again, there was no “..can we help you carry 40kg of luggage from the car park and up a very steep set of stairs to the room?”. We just got on with it ourselves, pleased to get in to our room and out of the rain, only to find there were no sets of the usual complimentary sets of slippers left for us, the fridge was dirty, there were two tiny bottles of water, half the usual coffee capsules left us, dirty cups and saucers, empty tubes of shampoo/ shower liquids and so on. **We spoke with “management” and a young man from Reception came and listened to us [my wife is more than just fluent in French - she is constantly assumed to be French], he agreed that the room was not as it should be, went away and chased up the room cleaner. The cups and other bits were then sorted by the cleaner, the excuse being that it was raining and she was in a hurry. Management came back with a small peace offering - a large bottle of cold water..very welcome …but several euros (eight euros) quietly charged to our account , we noted at the end of the week. That’s how much they valued our custom. (When my wife asked this young man about how/ where we might buy water, he shrugged and said maybe go to a garage ….It wa
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