"I am writing this to warn other travelers about a major security and privacy failure we experienced at Duxton Hotel WA.
Upon returning to our room at 8:55 PM, we were shocked to find our room door fully open and propped up with a wooden door wedge. Our room was located near the elevator, meaning our personal belongings and privacy were completely exposed to every passerby for nearly 5 hours (housekeeping finished at 4:30 PM).
The most disappointing part was the management's response. They admitted the mistake but refused a refund, justifying it by saying ”CCTV showed no one entered” and ”nothing was stolen.” This logic is absurd. Security is about prevention, not just reporting after a crime occurs. Whether or not someone entered is a matter of LUCK, but leaving the door open was a total failure of their ”Duty of Care.”
They offered a bottle of wine and breakfast, which we declined as it felt like a dismissive gesture for such a serious security issue. If you value your privacy and safety, think twice before staying here. A 5-star hotel should not have a 0-star security protocol."
"This hotel is located near the Elizabeth Quay within walking distance and the walk along the lake is amazing. The view of the hotel room is breathtaking especially during sunset and sunrise. Yes. You can see both!
Service from the team is excellent and I cannot ask for more.
The gym is equipped with good equipment and the conveniences of IGA supermarket being part of the complex helped us to get anything we missed.
Highly recommended."
"Hotel was alright and in a good location, room was good and spacious, curtain was teared apart.
We arrived late and tired at the hotel and the Front Office Manager (Ms. Upasana) informed us that that there was a 35 AUD per day of parking fees, which we were not aware.
She was very rude and argumentative and clearly must have been tired too..
Gym was very good and with an amazing view"
"Quest is a nice and clean service apt with good location however, I encountered an extremely unpleasant experience on the last day when I checked out.
I had booked via Trip and had fully prepaid for the stay but hotel staff, Pablo, informed me curtly that the stay has not been paid. He threatened that the cost will be deducted against my security deposit if the hotel does not receive the payment.
This is an issue between Trip and the hotel but I am being harassed for the supposed non-payment. Pablo was extremely rude and condescending and marred the whole service experience."
"It was a really cool experience to stay here at a prison! Also the people are nice, the kitchen is well equipped and it’s overall just nice and chill."
"L'hôtel est situé en face du Kings Park dans la zone de transport gratuit de la ville. Les chambres sont grandes et équipées avec tout, cuisine complète, machine à laver, etc.
Je recommande absolument!"
ที่พักที่ดีที่สุดบางแห่งในเพิร์ธ ตั้งอยู่ใกล้กับสถานที่ท่องเที่ยวยอดนิยม เช่น Elizabeth Quay และ The Bell Tower ซึ่งช่วยให้เข้าถึงสถานที่ท่องเที่ยวหลักและสิ่งอำนวยความสะดวกต่างๆ ได้อย่างง่ายดาย