First, the good things about this hotel: one- a fantastic location, very close to the Old Town and within walking distance from the modern part of the city, parks, river, and most of the tourist attractions. Two: you can rent, free of charge, an electric scooter and have a ride on many cycling lanes and visit Kaunas that way. The restaurant had good ambiance, nice staff and served a decent dinner. Unfortunately, there is more bad things about the hotel. There is no human staff presence. There is no reception, everything is done by phone, you get a code, which opens the doors and for anything else, you have to ring a number. This might have worked but the phone in our room was broken, and we ended up having to ring from the UK mobile at international call rate. We were offered a different room, but we weren’t happy about its comfort. When you eventually manage to get through to someone, they will be helpful and react quite quickly, but it is an extra hassle. The cleaning is ordered by pressing a button on a device on the wall, otherwise no one will come to do it. You also check out by pressing a button on the same device. All this is not very clear, the device is behind the door. It would be better if there was a kind of an information pack in the room to explain this. The room itself was on the fourth floor with no lift. Fine for fit people, especially if you have to carry your suitcase upstairs, but not so much if you have a mobility problem. As the room was in the attic, it had a sloping ceiling so if you are a tall person, you might have a problem moving about. Curtains were a shambles, impossible to draw across the whole (arched) window. Wardrobe tiny, not to hold clothes for two people, even for a short stay. Television did not work properly. No city map which normally would be offered by the reception. No hooks or shelves in the bathroom so nowhere to put your things. For a water bottle, which normally is complimentary in 4* hotels, you will be charged 4 EUR. Breakfast was quite varied and good for continental guests. If you are used to having your cereal, you might have to ask the staff to especially give it to you. Whatever is lacking, the restaurant staff will do their best to provide it for you. However, this is not a standard you expect from a four-star hotel. So, all told, it was not a bad stay but lacked 4-star class.
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