Ascot Boutique Hotel

Living in ghana I knew about power outage, but the hotel should have a generator it does not,power goes out any time and will stay out for hours.the pictures on the site show beautiful cozy suites, that's a joke,the rooms are like old time 1980 version. The lounge chair legs just fell off anything we put on it was light. If you from the states please bring wash clothes african don't use them,but still it a hotel. I assume they are working on the remodel cause the stairs carpet and wall are full of Water. Never ever again..I can say you are surrounded by lots of store,restaurants and shops.

Hotel is a bit old and danky. During check-in, the agent ripped my passport. Management promised they would cover the replacement. They've been ignoring me since. I've been messaging the manager but she's been ignoring me.

Aircondition wasn’t functioning, loadshedding was also a problem and the hotel doesn’t provide alternative for the guests during these times. The guest is left on his own to remain in the dark rather than turning on a generator to keep their guest comfortable. Basically, friendly are most of the staffs, from the cleaning staff to the bar‘s. The reception staff need improvement on their customer service. However, a tall guy in the reception was very friendly and attended to my needs and as him do the same from guest that came from America but the ladies couldn’t be bordered. The ladies are just their for their wages and not to assist the guest. The park attendant, was a pain inbrünstigere ass! Always wanting money after getting you a space to park and I don’t know if the hotel is aware. The night wasn’t always quiet as you hear the noises of people ( definitely not guest) around midnight which disturb my sleep. The area was very okay and accessible to many local stores and shopping mall-Norwood shopping mall.

The Management were pathetic. My check in was horrific due to: Manager of the hotel (Charmeeze) had an un-friendly ,un-welcoming and problematic attitude. She told me that guests book online for a long stay and then don't end up paying for that stay, but for the period they booked. I told her that I am not one of those guests and will pay upfront for 2 nights at a time as I have done before. She immediately made me feel as though I didn't or was not going to pay, yet I have for the entire stay. 2) The so called owner( Mr Andile under correction as he refused to give his name) and then partner (same man)of the property rudely intervened with an unwarranted statement that guests don't pay and that ends up being his problem. He also mentioned that he set up all the systems for all Tsogo Sun and AHA properties and that they report to him. I opposed his claim as I personally know the heads of Tsogo Sun and Aha being a former hotelier myself. I informed him that there is no need to lie to somebody you don't know in order to boost your self esteem. I don't respect such people being it an owner or not. 3) This was my wife's first stay and my 15 month old son. They were not even greeted, welcomed or my son was not even played with as a baby. That just goes to show their guest services. 4) I was discreetly judged probably due to the way in which I was dressed (shabby) , therefore not taken seriously, but I'm sure if I had a suite on then perhaps I won't have received such disgust and would have looked as though I can afford to pay. 5) After a few days within the stay staff who were good to us, were getting threatened and informed by both these individuals (management)that their jobs are on the line and not to share any information with us.

Hk boy basudev aryal nice boy and very good service . And I very satisfied with his service and I give full respect and kindness for him. And I will book the hotel in here for next time .Thank you very much

Clean and neat. Friendly staff.