Matthew William
11 ธันวาคม 2022
We booked 3 nights and left after 1 night. The Hotel was unwilling to work with us on a refund via ******* hence the full negative review. Not secure/dirty: Room door could be opened by pushing it, the safe wasn't bolted down and locked out with a man being able to open it with a single code, mold water damage in bathroom, AC not working, fridge broken, TV antiquated, no in room snacks or beverages, extra fees for room service. The food was terrible all buffet there are not 5 restaurants chips and salsa are yellow squeeze cheese and canned guacamole. Does not cater to international travelers and zero guidance on short stays to navigate a good experience. Pool bars serve low grade alcohol including 1 keg beer and the bars are filled with bees. Loud techno music and constant "activities" being screamed on microphones at the pool. Late night music past 12a thumping outside not good for kids sleeping. Absolutely nothing nearby to see and do this Hotel is far from everything. Extremely overpriced for the value of what is provided.
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