Jordan2033
7 กันยายน 2023
To start off with the customer service was zero for a five star hotel. The waiters and housekeeping were great but the reception staff, door man, spa reception team - all had no hospitality skills. Not even a good morning greeting. The lobby area is pretty and the swimming pool and spa service is good and very clean. The spa lockers are amazing. The pool is a good size and very clean. Salty water though. There are no free drinks not even a water cooler. You have to pay for everything. the breakfast is good. But no fresh orange juice. it’s not a 5 star hotel. I would not recommend it at all. It’s close to a metro station which takes to you anywhere easily so great location. But locally there are not enough shops. 13 to 15 min walk and you will see shops and public. The rooms are ok. Tv is very old. Need to upgrade. Beds are comfortable . The bathroom is like a gutter. Water leaked everyday. Showers stunk like garbage. The housekeeping team walked in once when we were sleeping. Without a knock. We had to scream so they close the door and not enter. Don’t book this hotel. !
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