As a tour leader from South Africa, this is the first time we are trying the Kowsar Hotel, due to lack of availability at the hotel we normally use. The rooms in the old building are certainly not international 5 star level and desperately need an upgrade. The rooms are of 3,5 star quality The reception staff are very pleasant as are housekeeping staff, and check in for our group was efficient as we had called ahead and confirmed the number of double and twin and single rooms required. However, the hotel had just lumped twin beds together where we specified doubles and this is very problematic. Several of my passengers have also complained that the.housekeepomg is not up to scratch and that the beds were not properly made up. Though I was given a suite,with a lovely balcony, the decor is very old, the sink clogged , and when I decided to try out the spa bathtub last night, the entire bathroom flooded! Maintenance staff were helpful and have promised to rectify the issue. All in all a disappointing experience this far.
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