Oh Hana Homestay Hoan Kiem Hanoi เป็นสถานที่ที่เหมาะสำหรับการพักผ่อนหลังจากท่องเที่ยวหรือทำงานมาทั้งวัน
คาเฟ่ ในโรงแรมเป็นสถานที่ที่เหมาะสำหรับการสังสรรค์
RR41FNeeded a good night of test without noise from streets.
This was possible on the 7th floor according to the employee. The room was only five meters away from the road and I think the occupancy was about 25% Maximum. And this is royal measured. The window in the bathroom didn't even close.
I asked for another room away from the road and with windows that can close. I was offered another room. Again a window that was broken, but I fixed it in a way it's closed now. Lifted up the locking system at the side of the window, but it fell down, so now the window doesn't open anymore. Small window. There's also a big window. Because of having big windows these rooms are being considered to be executive rooms. Never reared about window size influencing the level of hierarchy.
But at the other side of the window there's a wall and it's a very creepy hole you stare in. I didn't really feel executive because of that. But still I got the one night of rest I needed to normally open my eyes again. It's creepy when you're so tired that your eyes just can't open anymore. Big fat eyes the next day.
Suddenly the younger girl behind the reception approach me with an extreme humble tone of voice telling me that it's actually an executive room. I literally asked myself if they had the gutted attitude to sell me an upgrade.
Never mind, relocation is coming anyways. Hanoi is a very dusty city. I mean extremely dusty. So dusty that the damage and harm it causes to visit this place really doesn't make yhe visit feels really worthy.
Also the communism is absolutely what didn't suit me personally at all. I am socially more developed.
In general I had the impression that they employees where friendly, but it's their job. Not their job to be aggressive as I experienced once when I just asked the question what sports Vietnamese people.like the most.
But this was in check out day. And the sinistry in the laugh of the male receptionist towards the taxi driver after they pushed me into.paying more for what I ordered online completely woke me up. But it's also weird yo say that the new owner is less kayak and in the meantime trying to sell me.more nights and saying I should return.
I completely don't understand this way of handling.
Asking 30% extra for a early check in. I saw yes when booked one or two nights, but when one booked a week then I would give it for free. In my case I understand that I needed to pay more for that 3 hour earlier checking in. But my explanation was clear. I need rest and lay down in normality, instead of walking on the streets wearing me out even more. The option offered didn't have anything to do with customer focus. More customer abuse in the most possible hardcore form. And this was the second accommodation in Hanoi where this abuse happened. I only had two accommodation totally indeed. Yes that's correct fellow traveller. Horror travel horror.
Now comes the materialistic reviewing:
Beds brand new and 100% awesome and healthy.
Spotless clean and even when you refuse room cleaning it still happens. Very need to do that. Amen to the cleaner lady.
Welcome Hall is pleasant.
Shower is nice.
It's very noisy in the front of the building, but I've only seen one room and I know that women follow the extinguishers agenda from Europe and I experienced this extremely in Vietnam. It even makes me feel.Viet Numb.
But that's a good sign. 7 days left and at least I've experienced a bit what the U.S. army experienced back then.
Viet Numb for me is more like a Tour of Duty.
I see a red door and I want to paint it black.
Communists not my people.
ผผู้เข้าพักRephrase nicely and polite please: the overall experience was good (close to the mart - reasonable price, pickball, tennis/table tennis/pool 8 balls/ and swimming on site) until s male receptionist named Hieu decided to go above and beyond to tell us that he needed to check the room. It was around 12ish. We showed him the booking via trip.com. it stated thay we have until 2pm to check out. He refused to accept it. I asked if i could speak to a manager, this big ego guy was adamant thay it will still be the same outcome and threatened if we dont check out now there will be additional fee cherged for late checkout. We went to see a manager and she confirmed indeed it was 2pm. His ego crashed and hid inside another room to get away from embarrassment. Then at 1.40pm we recieved a call from trip.com telling us that the hotel rang them to remind us to check out. We told trip.com that it was your plateform thay stated 2pm. This is well within the allowable time frame. We even told them the hotel manager confirmed it was 2pm check out. Why they simply take instructions from a guy named hieu seeking his little revenge without checking the facts. I was wondering about his motivation and why he picked on us...and how did he know we were to check out today..only a few reasons i could come up with and money is probably one of them. There was no apology or nothing but a cold look exchange.
Here’s a more polished and polite version of your message while still keeping your point clear:
Overall, our stay was pleasant. The location is convenient (close to the mart), the price is reasonable, and we appreciated the range of on-site facilities such as pickleball, tennis, table tennis, pool, and swimming.
However, our experience was unfortunately affected by an incident with a male receptionist named Hieu. At around 12:00 pm, he approached us insisting that we check out so he could inspect the room. We showed him our booking confirmation via Trip.com, which clearly stated that our check-out time was 2:00 pm. Despite this, he refused to acknowledge it.
When I politely asked to speak with a manager, he insisted that the outcome would not change and warned that we would be charged an additional fee if we did not check out immediately. We then spoke directly with the manager, who confirmed that our check-out time was indeed 2:00 pm.
Later, at around 1:40 pm, we received a call from Trip.com informing us that the hotel had contacted them to remind us to check out. We clarified that our booking clearly allowed check-out until 2:00 pm and that this had already been confirmed by the hotel manager. It was disappointing that this follow-up occurred without verifying the situation properly.
The situation left us feeling uncomfortable, particularly as there was no apology or clarification afterward—only a rather cold interaction. While the facilities and overall stay were enjoyable, this experience with staff communication and handling of the situation was disappointing. We were pleased with the rest of our interactions with other staff there. Thank you for your warm and welcoming service.