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It was our first time staying at the Renaissance Historic Downtown Hotel. As we pulled in, we were Approached by the valet, who was very polite and kind. We walked into the lobby side door in immediately. There was a very pleasant and refreshing smell throughout the hotel. We immediately began to notice the decor which was very unique and impressive. As we approached the front desk to check in, the receptionist who was a young man, was very prompt and polite, and willing to share information about the area. As we went up to our room, we couldn’t help but notice the beautiful decor as well as how clean the environment was. I have been in the commercial cleaning business for over 30 years and pay attention to detail. As we opened our room, we were very impressed once again with how clean the room was and how nice the room was. To sum up this, my wife has put this on her list as her top favorite thus far and we have visited over 12 times. Thank you so much for making my wife’s 58th birthday. We had a wonderful experience

Great customer service. Rick was friendly, funny and helpful. Had a good sleep on the beds. Evening social hour, snacks,& refreshments were nice. Breakfast quiche was delicious! Very nice breakfast served,& view of water, awesome! I have two suggestions that would make my rating a 5.  The floors in our room were dirty enough to make my sisters new, clean, white socks black.  The tv remote fell behind the dresser/ refrigerator console. When I slid it away from the wall to retrieve the remote, it was pretty dirty back there. Shower may have been clean, but maybe due to the brown grout, appeared dirty.  We were questioning the cleanliness, after seeing my sister’s socks,& chose not to use the shower .😬 As a suggestion, putting some type of reflective tape, paint or lighting at the different step elevations . ( my 83 yr old brother in law missed the step, leading to our parked car, and fell, getting pretty banged up). Overall, despite the negative observations,  we enjoyed our stay, the location,& would stay here again.

We enjoyed our stay at the Hyatt Place Vilano Beach. It was a close walk to a beautiful, clean beach. We were told the pool wasn’t warm, but turned out it was! We skipped swimming because we weren’t aware until it was too late. The breakfast was great and well stocked. We paid a little extra for a balcony but the view wasn’t good. Don’t waste your money on a balcony. We paid for valet parking which ended up not being necessary. There is plenty of street parking. It was overall a clean hotel and very friendly staff.

We stayed in room 9. It’s a strange small layout. The sitting/living room was too small for the big screen TV ,so we stayed in the bedroom wich had its own TV. The bed was great, very comfy. The bathroom is about the size of an RV bathroom. The toilet is very low. Folks with bad knees or issues standing will have problems getting upThere is

beautiful hotel and food was good although we saw two couples leave angry because of more than a 30 minute wait for breakfast. staff present were doing their best but the kitchen staff couldn’t keep up with orders   from my personal viewpoint, my only complaint is the additional $25 per night for parking. it feels like just another way to squeeze the customer

Nice stay. We had a queen room at the back of the building, so it was relatively quiet. Not a large room, but spacious enough for my husband and I. The rooms are renovated to update an old motel and they did a good job with the theme of the pink tropical flamingo to lean into that retro esthetic. Shower was nice. Only downside was that the room had a bit of a musty smell. When we arrived the sheets were damp. Not sure of it was high humidity which caused it, but we contacted the support staff and they resolved it promptly, having the on-site housekeeping staff bring new sheets. There is also a dehumidifier in the room, so it does seem like something they are addressing. Was also excited about the coffee machine in the lounge room as other reviews had noted for a quick cup of decent coffee on the go. I was satisfied with the fresh espresso, but my husband was a little disappointed that their machine wasn't making the milk based drinks properly (probably out of milk for the days we were there?) And had to use artificial milk/creamer instead. All and all a 4/5 stars stay.

Great place to stay. Staff is very accommodating. If the construction were finished it would be better.

First I am going to star saying that I feel sad I am going back home today. The hospitality of the hotel and the service was above and beyond fantastic. The staff was sooo nice and efficient staring from management to the breakfast guy always with a smile . The entire team was great . Hotel’s location is perfect , you can walk to the old city and is safe at night. Rooms were clean and everyday housekeeping service with new towels and soap . I recommend this hotel 100% no doubts every time I come back to st Augustine I will make my home Hotel las Villas 1565. 🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻

The room provided wasn't 100% ready on our arrival the rooms advertised refrigerator was pulled out from its location with the door left opensitting on top of a towel collecting water that had been leaking for some time. Mint. Did respond quickly to the matter by cleaning up the watery mess and getting the refrigerated back into place. The refrigerator was plugged back in but eventually started to leak during the past 3 days of stay. The room did feel damp as there may have been high humidity present.

I chose it because of price. Out of the way, a little old and worn. But service was good my TV didn’t work but the guy on reception brought a replacement within minutes. Bed beer soft but sheets clean. Unexpectedly breakfast was included, plastic everything and choice limited but the coffee was great. Will I go back, I hope not, but if I did it wouldn’t be the worst place I’ve stayed