We enjoyed our stay at the Hyatt Place Vilano Beach. It was a close walk to a beautiful, clean beach. We were told the pool wasn’t warm, but turned out it was! We skipped swimming because we weren’t aware until it was too late. The breakfast was great and well stocked. We paid a little extra for a balcony but the view wasn’t good. Don’t waste your money on a balcony. We paid for valet parking which ended up not being necessary. There is plenty of street parking. It was overall a clean hotel and very friendly staff.
First I am going to star saying that I feel sad I am going back home today. The hospitality of the hotel and the service was above and beyond fantastic. The staff was sooo nice and efficient staring from management to the breakfast guy always with a smile . The entire team was great . Hotel’s location is perfect , you can walk to the old city and is safe at night. Rooms were clean and everyday housekeeping service with new towels and soap . I recommend this hotel 100% no doubts every time I come back to st Augustine I will make my home Hotel las Villas 1565. 🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻
ผผู้เข้าพักGreat customer service. Rick was friendly, funny and helpful.
Had a good sleep on the beds.
Evening social hour, snacks,& refreshments were nice.
Breakfast quiche was delicious! Very nice breakfast served,& view of water, awesome!
I have two suggestions that would make my rating a 5.
The floors in our room were dirty enough to make my sisters new, clean, white socks black.
The tv remote fell behind the dresser/ refrigerator console. When I slid it away from the wall to retrieve the remote, it was pretty dirty back there.
Shower may have been clean, but maybe due to the brown grout, appeared dirty. We were questioning the cleanliness, after seeing my sister’s socks,& chose not to use the shower .😬
As a suggestion, putting some type of reflective tape, paint or lighting at the different step elevations . ( my 83 yr old brother in law missed the step, leading to our parked car, and fell, getting pretty banged up).
Overall, despite the negative observations, we enjoyed our stay, the location,& would stay here again.
JJon eissWe stayed in room 9. It’s a strange small layout. The sitting/living room was too small for the big screen TV ,so we stayed in the bedroom wich had its own TV. The bed was great, very comfy. The bathroom is about the size of an RV bathroom. The toilet is very low. Folks with bad knees or issues standing will have problems getting upThere is
ผผู้เข้าพักThe hanging rack for clothes was above the refrigerator and not user friendly for adult clothing, more like small kids clothes. very ridiculous.
I had spilled some water on the floor and wiped it up...the floor was filthy. Not muchWater pressure in the bathroom sink. Shower was good.
Room is nice size. When I called 2 different times about the pool if it was indoor or out, they said indoor...REALLY! It is an outdoor pool, and you can see it from the office window. Hotel is WAY over priced! They did accommodate us and put us on the 1st floor as there are no elevators. Yes we were there from Dec. 20-22 and booked months inadvance. will never go there again.
ผผู้เข้าพักI chose it because of price. Out of the way, a little old and worn. But service was good my TV didn’t work but the guy on reception brought a replacement within minutes. Bed beer soft but sheets clean.
Unexpectedly breakfast was included, plastic everything and choice limited but the coffee was great.
Will I go back, I hope not, but if I did it wouldn’t be the worst place I’ve stayed
CCARPENTERDAWNKept telling me I booked through another company. They had everything correct except my phone number. The staff was friendly and the room was acceptable but the inaccurate information does have me concerned.