We enjoyed our stay at the Hyatt Place Vilano Beach. It was a close walk to a beautiful, clean beach. We were told the pool wasn’t warm, but turned out it was! We skipped swimming because we weren’t aware until it was too late. The breakfast was great and well stocked. We paid a little extra for a balcony but the view wasn’t good. Don’t waste your money on a balcony. We paid for valet parking which ended up not being necessary. There is plenty of street parking. It was overall a clean hotel and very friendly staff.
ผผู้เข้าพักWe stayed at this venue for two nights for our trip to St. Augustine. The hotel was very clean and had been recently updated. The staff at the front desk were extremely friendly and helpful. We immediately felt comfortable there.
On the first day, we went to breakfast at 9:30. There were no egg products available and a couple of bits of sausage. There were NO FORKS!!! We spoke to the person who oversaw the breakfast and she apologized and said there were no forks. I complained to the front desk and they agreed to take the parking charge ($20/day) from our bill. The following day, the breakfast was fully stocked, even forks!
This hotel is a gem. Close to everything. We would definitely stay there again.
ผผู้เข้าพักGreat customer service. Rick was friendly, funny and helpful.
Had a good sleep on the beds.
Evening social hour, snacks,& refreshments were nice.
Breakfast quiche was delicious! Very nice breakfast served,& view of water, awesome!
I have two suggestions that would make my rating a 5.
The floors in our room were dirty enough to make my sisters new, clean, white socks black.
The tv remote fell behind the dresser/ refrigerator console. When I slid it away from the wall to retrieve the remote, it was pretty dirty back there.
Shower may have been clean, but maybe due to the brown grout, appeared dirty. We were questioning the cleanliness, after seeing my sister’s socks,& chose not to use the shower .😬
As a suggestion, putting some type of reflective tape, paint or lighting at the different step elevations . ( my 83 yr old brother in law missed the step, leading to our parked car, and fell, getting pretty banged up).
Overall, despite the negative observations, we enjoyed our stay, the location,& would stay here again.
ผผู้เข้าพักFirst I am going to star saying that I feel sad I am going back home today. The hospitality of the hotel and the service was above and beyond fantastic. The staff was sooo nice and efficient staring from management to the breakfast guy always with a smile . The entire team was great . Hotel’s location is perfect , you can walk to the old city and is safe at night. Rooms were clean and everyday housekeeping service with new towels and soap . I recommend this hotel 100% no doubts every time I come back to st Augustine I will make my home Hotel las Villas 1565. 🫶🏻🫶🏻🫶🏻🫶🏻🫶🏻
ผผู้เข้าพักI chose it because of price. Out of the way, a little old and worn. But service was good my TV didn’t work but the guy on reception brought a replacement within minutes. Bed beer soft but sheets clean.
Unexpectedly breakfast was included, plastic everything and choice limited but the coffee was great.
Will I go back, I hope not, but if I did it wouldn’t be the worst place I’ve stayed