"Nous avons passé un petit séjour dans cet hôtel. Son avantage est sa situation, à 10 minutes à pied du centre-ville.
Ce n'est cependant pas un vrai 4 étoiles. La chambre était petite, et surtout vieillotte. L'hôtel n'est clairement pas au même niveau que d'autres 4 étoiles de la chaîne Accor. Il mériterait une réfection. La douche est toute petite et la peinture de la salle de bain était par endroits décrépie. Bien peu de charme globalement.
Pour ce qui est du petit-déjeuner là encore on n'était pas au niveau d'un 4 étoiles. Buffet réduit, machine à café automatique, pas de vrai toaster, et des viennoiseries en rupture tous les jours (le petit-déjeuner ferme à 10h, autant ne pas s'imaginer faire la grasse matinée...).
Nous n'avons pas passé un mauvais séjour, mais avons été déçus par la qualité bien en-dessous de ce que laisse imaginer un 4 étoiles de la chaîne Accor."
"Read the fineprint and everything will be perfect. I texted a day ahead what my travel itinerary was. Gianlucca was there to welcome me. He made sure I knew everything I needed to know and more!
He showed me what to see and where to go! With this insight I m’ve seen a lot of the city. Got a list of restaurants and such, and all the recommended places were amazing."
"The location is great, however be aware it’s on a very busy street and you will probably hear noise from the street. It has been an issue for us. Otherwise the hotel is nice and as said earlier very well located."
IIntravenousNot a hotel, more like a Bnb with limited service
October 2025
We booked Mia Terra expecting a hotel — but it turned out to be more of a one-man bed and breakfast. From the start, nothing went smoothly. We had decided to take up the host’s offer of an airport shuttle (not cheap), as one of us only had one evening in Palermo and every minute counted. The shuttle arrived 15 minutes late, and when we finally reached the property, no one was there to check us in, causing yet another delay — even though the host had personally arranged our transport and knew our arrival time. The host then offered excuses that didn’t line up with the shuttle driver’s story (which btw, the driver didn’t even know our destination — we had to guide him — and only accepted cash, which we weren’t told in advance.)
Check-in was confusing and disorganized. Despite several text messages from the host to confirm our room setup (which should have been clear from the booking), he had still assigned the wrong rooms and once again found excuses, incorrectly blaming the booking platform. When we asked him to fix it, he was reluctant but eventually agreed — behaving as if he were doing us a favor — though he did offer free breakfast as compensation, which we didn’t need.
Since there is no staff at the property. The host promised to respond to messages “within minutes,” yet replies often took hours. The whole experience felt like a single person trying to run a hotel alone — and it shows.
To be fair, the rooms were clean and comfortable, although in one of them, the shower faced the bedroom through a glass wall, so you had to shower in the dark for privacy.
Overall, the service and professionalism fell far short of hotel standards. If you’re expecting the reliability of an actual hotel, look elsewhere.
GGalina EfimovaMy First Hostel Experience — And It Was a Blast!
Ostello Bello Palermo was my first-ever hostel stay, and honestly — it was an amazing surprise! At first, I was placed in a room with all guys, but when I asked to switch, the staff quickly and kindly arranged a change for me. Each room has 11 beds and 2 showers, and everything was super clean, which I really appreciated. The common area is lovely — warm, welcoming, and full of life. That night, there was a DJ party that lasted until 1 a.m., and sleeping was definitely not an option… but I was in the spirit of experimentation, so I just went with it and ended up dancing and having a great time. I met some amazing local musicians who were born in Palermo, and we had such a fun night hanging out and talking. It felt like a truly authentic and spontaneous experience. Breakfast was tasty, with a good selection. The staff were incredibly kind and friendly — especially one guy at the reception (I wish I remembered his name!) who was just the sweetest. Thank you for making my first hostel stay so special. I’ll never forget it 💛
CCourtneyWe had a fantastic stay at this quirky little boutique hotel in Palermo, Sicily. From the moment we arrived, the staff went above and beyond to make us feel welcome. Even though we showed up earlier than planned, they had no problem letting us in and went out of their way to accommodate us.
We were offered a massive breakfast completely free of charge while we waited, which was such a generous touch. Not only that, but we were also invited to relax by the pool until our rooms were ready — a perfect way to unwind after traveling.
The atmosphere of the place is relaxed and a bit offbeat in the best possible way — full of personality and charm. It’s rare to find a place where the customer service feels this genuine. Highly recommended if you’re looking for a warm, welcoming, and slightly unconventional stay in Palermo!
MMax LyLocation surrounding is crap. I went by navigator with a suitcase from central railway station about 15 min because the roads are not for suitcases, cracked pavement everywhere. It’s better to take a car or tram 1 for 2 stops from railway. It’s really apartment in a crap residential building. 3rd floor (like 4tth) without a lift with narrow stairs with no lighting in the evening. You don’t see where insert 3 keys in locks (3doors to enter). My room faced the noisy busy road. There 2 rooms inside, looks nice, no microwave, but clean. Area looks dangerous in the evening. Owner lady is nice and helpful. She tries to do her best!
RRJeyDecent Stay with Friendly Service
Our stay at Hotel Villa Rossi was average, as expected from a 3-star property. The rooms were basic but acceptable. What stood out was the friendly and helpful staff at reception — great service from genuinely nice people. Overall, a decent experience for the price
GGala NaumenkoЗдание находится хотя и вне туристической зоны, но буквально в 150-200 м от нее, сразу за Норманнским замком с капеллой Палатина. Я не сразу нашла по гугл-картам, запуталась в развилках улиц. Удобнее всего оказалось не поворачивать сразу направо, а пройти чуть вперед до первого пешеходного перехода и на противоположной стороне спуститься через арку по лестнице, потом налево и после поворота улицы направо на пешеходном переходе перейти на параллельную левую улицу к кондитерской. В первом доме в переулке слева Camelot. Долгое объяснение, на самом деле очень близко от ворот замка. Нужно обязательно связаться по телефону накануне, сообщить время приезда, постоянной стойки регистрации там нет. Номер был очень чистый, белье свежее, отличные завтраки, дружелюбные сотрудники, спасибо